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Jira Service Management
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Hi there, I have a Custom Asset Field, where one chooses an object of type "Product". This field works. The ObjectType "Product" has an Attribute named "Included Services", referencing mult...
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I've created a JQL automation that sends an email to me twice a week with a list of issues that are unresolved and due in 60 days. But if there are 9 issues, I get 9 emails, all with the same list.&n...
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Good day team, I am looking for a query that finds all issues I approved. The thing is approval happens on various statuses and I would like to only find the tickets where I clicked the approve in...
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Hello There - I noticed there's a HIPPA compliance within Jira for US customers. Do you have a PHIPPA compliance for Canadian Customers? - https://admin.atlassian.com/o/48598018-3596-4a40-aaae...
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I'm looking for a way to display Azure AD attributes in JSM tickets that doesn't require an add-on. When we provision our users (internal customers) from Azure AD, there is quite a lot of info...
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Hi ! I'm testing JSM hoping to set it up for our company. While I tested the portal, I realized some notifications appeared but I couldn't get exactly why or even how to get it to disappear. I...
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Hi Atlassian Community! 👋 I'm looking to export the configuration of JSM Forms from one site to import it into another. Ideally, I'd like to do this using the REST API if that's possible, but I'm o...
516 views 2 0 Deleted user October 28, 2024 -
Hola comunidad. Estoy intentando limitar al acceso a mis clientes externos para que puedan ver sólo una formulario de un proyecto en específico sin la necesidad de que estos puedan ver los d...
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I have a problem connecting to my Jira Service Management account. It has always worked well but now when I try to connect I have this message that appears. Meaning : “It looks like your acc...
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AUTOMATION Trigger WHEN OBJECT is UPDATED (Assets) starts sometimes after 1 hour or longer. Am I the only one with this issue? So.. you update the object and nothing happens. And suddenly ...
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Hi! We started playing with the Virtual Agent in our project through Slack but we saw that right now it's only limited to one Customer Request Type, I was wondering if in the near future it will all...
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Hi! We are testing right now how to connect Slack with Jira even more. The backgroud for this is that we know users tend to stay in Slack and prefer not to go to Jira for submitting request, this ha...
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Hi all, Basically we want a user to be provided a request type on the portal with the form, in the form they can either submit/close it right away, or just save the form and have it left open for c...
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Hello, we have 10 agents in our Standard subscription for Jira Service Management, we have just changed to a monthly pay and we'll need a couple of more licenses in the next days, how should we proce...
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I am unable to login to my admin account as the subscription wasn't enables. I have priority client delivery need support.
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Hi there, I'm searching for this answer. But can't find it. I've connected an external (gmail) address. Issues created on an incoming mail works properly. But when i'm answeri...
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Dear Atlassian Experts, I am reaching out to seek your expertise regarding a requirement we have encountered. One of our users has expressed the need to download all canned responses, which is cur...
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Hello community, I have a problem with my send webhook request module. I'm trying to create automation, which would change custom field value through API. But when i'm trying i receive 404 error. ...
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Hi, I pinned a JSM cloud to a certain region, but after the move I discovered that Script Runner can't be pinned. Why? And if it can'be pinned, my data will move across different DC through S...
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Users and customers are unable to receive each other's emails. The emails are automatically archived and do not appear in the pending section.
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Hi, Is there a way to determine how published knowledge articles have prevented ticket generation? Is there a way to track or report on this? I believe there is a report called "Report Defl...
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Hello I have a problem connecting to my Jira Service Management account. It has always worked well but now when I try to connect I have this message that appears. Mean...
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Hi all, My customer is asking me for access to the dashboard of all tickets from this month, as well as the ability to see the tickets and the answer history in them. I want to restrict his u...
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Is it possible if the customer can select or change the approver when the default approver is not available
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We are using the field 'Team' in our Service Management. I want to create a SLA with this field as condition for ending time. Is it possible to use other fields than listed in the DropDown?
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| July 11, 2025 4:42 AM PDT |