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Jira Service Management
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Hello everyone, I'm working on a Jira project and I’d like to restrict visibility of some specific tickets to only certain accounts or roles. Use case: We have three main accounts/groups: JIRA...
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We have established an organization with customers inside. This organization is used in 2 projects. I need customer to see the tickets in one project (within the orga), but not in another. Is ...
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Is there no way to get this worklog detail with out selecting ALL fields on a query. I want to be able to run a query, and select certain columns from the list, along with the worklog details, ...
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I have two levels of support in my company N1 and N2, I want to lock the view of both through the queues
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Hello Atlassian community I am trying to get my head around assets and have set up the following objects in one scheme: Company Team Country Company has an outbound reference att...
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Automatic assignment of approvers based on the group of the applicants and methods for retrieving us
背景と目的 日本から投稿させていただいております。Jira Service Management（チーム管理プロジェクト）における承認者の割り当て自動化について、アドバイスとベストプラクティスをいただければ幸いです。 目標は、申請フォームに指定された「申請者グループ」（ディレクトリから取得）に基づいて、承認者を自動決定することです。 私たちが直面している問題 スマート値を使用してディ...
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Hi team, is approval via email applicable in a team-managed software project? If yes, how can we connect it properly? In my case, I encountered an error after the approver approved through email.
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Good day all I hope you are all well. I am looking for a solution that will enable a JSM agent to track their work time automatically in JSM. Ideally, I need an application that will start tracki...
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HI there, I have an automation rule set up to auto resolve Jira tickets if certain criteria is met within the summary and body. There are instances where I would like to tag (@) my team automa...
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We have over 100 customers and have been using JSM for 2+ months now. Today we ran into an issue where we are unable to add customers. We go through the normal process of adding them into JSM but the...
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I am trying to identify the access level need to manage all aspects of Jira Service Management.
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A few Jira Agents have complained that all of their email notifications are delayed and arriving all at once. Did something change recently?
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i need to make field editable only for certain users ( SM , TL) any ideas ?)
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The goal: Take all mentions from the last comment, filter out the issue's current assignee if they are added and insert the users mentioned into a custom field. The approach: split the mentions fr...
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When searching for a keyword in the Global search bar on top, apparently there is no way to get results from within any of our service projects? Is this by design? Why? Because the projects do show ...
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I am using the Asset Discovery software and importing the data into Jira Cloud. During the import process, new object types are being created automatically, even though they are not defined in the XM...
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Hello I’m reaching out because we are currently experiencing an issue with Jira Service Management: the system does not allow us to activate the payment to continue using the service. When attemptin...
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I'm trying to display a custom field (e.g. "Responsable du Ticket") directly on the cards of my Kanban board in Jira Work Management. I came across this official documentation (see attached screensh...
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I want to create a Jira automation rule. In my project, the whole team is added. My goal is that whenever someone @mentions a person in a comment, that person should automatically be added as a reque...
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Saludos, Necesito ayuda. En la imagen donde se muestra el SLA de mis subtareas, aparece la fecha en que finaliza el tiempo definido en el SLA. Lo que necesito es que esa fecha se copie y se muestre...
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Hey Community, Worth a shot to ask here but I think I know the answer... External Imports - Schema and mapping states I can't configure inheritance for object types. I am building a script to...
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We would like to add some custom fields to the form templates that customers use to submit a request. How do I create a custom customer request form in Service Management?
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We are setting up Jira Service Management. We need to do a bulk import of all of our customers. It would be preferrable if we could hook it up to Azure or AD so that customers will be mai...
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I am trying to use Jira Cloud for Sheets as the source of some reporting. However, one of the team queried the number of issues it said she worked on. Looking into it, found it's sub-tasks. How do...
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Hello, I enabled issue security levels for a Jira Service Management project. In this project, there are several workflow statuses that require approvals. The approvers are not always Jira Service M...
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