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Jira Service Management
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Hello Atlassian Team, I’m experiencing an issue with a user who is unable to create tickets via the configured support email address. The user receives a bounce-back message indicating that ...
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...reated, and the public comments being sent by the "Assignee" works, but the public comments made by an ADMIN of the Service Desk Project don't get sent. The comments made by both users (Service Desk T...
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Hi, I am trying to add a workflow validator to check that there is at least one linked issue. This is fine, I can do this. Where I am stuck is I only want the rule to run where the "Linked Iss...
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I have built a rule that closes a work item when the SLA breach date is reached and when the status is set to “Waiting for customer”. Then the ticket is closed and a comment is written why the ticket...
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Hi, How or where is the “default language” for the chat with the Virtual Agent in the Help Center and in projects set? The default language of my Jira as a whole is set to German (General S...
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Hi, I would like to connect my JSM project to Confluence. I cannot find this option under the corresponding item in the project settings. Instead, I am shown advertisements that I cannot cli...
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Hi everyone, I'm working on a Jira automation that sends an email listing tickets by category. The section for Unassigned Tickets works as expected. However, the section for Unresolved Tickets doesn...
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Hi dear community, I want to invite user as an agent, but it seems like the "Invite" button isn't active. Do you have any idea why the "Invite" button doesnot work? (note: Jira Cloud,Standart Plan...
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Hello, I'm trying to make Automation to delete all email requests that are duplicates of existing one. I'm using query reporter = '{{issue.reporter.emailAddress}}' AND summary ~ "({{is...
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We're currently using Jira data in our Power BI dashboards via the Power BI Connector for Jira. This app allows us to retrieve data through an endpoint and create valuable visualizations that reflect...
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We've been really trying to use Forge to do some cool things, but run into some limitations here and there. Here's the current situation: We'd like show a custom JSM portal request view action alon...
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Hi all, via "Customer and organization profiles" I configured extra fields for Customer. Now I wanted to know if it is possible to retrieve or use the fields with Automations. My purpose is to rec...
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Dear community, How can I create a variable as part of an automation with T20250611.0010 from a comment like this: Der Status Ihres Tickets hat sich geändert auf: Zugewiesen Ger...
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I am working on a solution to create bulk issues based on values submitted in a form. Currently stuck on the automation that checks to see if a checkbox has been checked on a form. Based on the chec...
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Does Rovo have access to the JSM SLA APIs? I need my Rovo agent to retrieve this information for SLA monitoring.
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Hello! My company just switched to a new JIRA instance and I am in the process of getting everything set back up. I am trying to set up my JIRA Cloud to push JIRA notifications to teams. While the no...
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We have replaced one of our team members on support. The new individual has been added to the billing and it is confirmed that I can see that individual in the users that have access to Jira Service ...
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Repro steps: 1. User entered a JSM Ticket - the ticket template used a form. On the form there was a field for Due Date. It is the normal Due Date field. 2. The user input the due date ...
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We are migrating to JSM Ops and are looking to globally turn off alerts for P5s. If I create the following global alert policy, since it is only recieved during 12:00am - 12:00am would it never alert...
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I've used the following syntax ... none successfully: {{issue.customfield_XXXX.replace("\\@","thatGuy")}} {{issue.customfield_XXXX.replace("\@","thatGuy")}} {{issue.customfield_XXXX.replace("@...
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Customers can sort by Request Type, but our organization has many request types, and only a few are related to customers. We have created a custom field called "Customer Request Types" and want custo...
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Somewhat recently we've noticed that we are no longer getting text content in our email notifications (from Jira or Confluence). E.g. when someone comments on a ticket we used to get the actual comme...
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I've created a board for my service desk team. Some work items are filtered out intentionally, and we normally indicate in the "Name" of the board what's included/not included. I can name the boar...
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One of the team updated everybodies profile to include the company name in the organization field, having already checked that Should new requests automatically be shared with a customer's organizat...
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Hello. JSM has switched to the new UI for our support teams. I can enter full email addresses into the "Reporter" and "Requested Participant" fields correctly and successfully. That said, I'm als...
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