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Jira Service Management
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I have an IT project in which tickets will be created via Jira by agents AND through the portal. Ideally agents will close or reopen tickets after resolution, but now there is a requirement to ...
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For some reasons, I no longer receive notification on comments being made. I checked the set up and was not able to find any issue with the setting. Can someone help me with this i...
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I have a Help Desk that I created and I want a export of all the records. When I do the export I only get the last 1,000 records. Is there a limitation to this? Thanks
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hi, "My Requests" in customer portal is not displaying Jira tickets belonging to a particular project for a specific user. But when the user tries it after a day or two, it works properly (i....
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Hello All, I am trying to find a way to allow my customers to reorgainze their issues. Currently, all of their issues default to a view by Issue number. Is there a setting I can change to allow them...
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Hi everyone, Can you please assist me with the case:: I have a workflow with two mutually excluding statuses. Meaning only one of the two statuses can be used. There is a field which can take value...
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Hi At the moment we are testing jira service desk. the goal is that we can synchronize our crm (all info about our customers) with the jira so that we can assign the tickets to each client. The CRM ...
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If I create a new ticket either by pressing C or using the + the user will not be notified that a new ticket as been created. That ticket will also not show up in the Portal as a ticket created ...
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We currently have JIRA Servicedesk. Within this JIRA I have different portals - Technical support - Infrastructure - Project1 - Project2... Projectn (I have 30 portals more or less). Users can open...
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Hi, I Need to get the Request type fields for my account. Whenever i try to import the request type fields using CSV import it throws the ERROR - "Cannot add value [ [Error] ] to Custom...
322 views 1 0 Deleted user September 24, 2019 -
On the Subtask view, there used to be the Parent Task ID link. This morning, the link is gone. What happened? Is there a new way to quickly get back the Parent Task? Previously, I w...
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Hello Community, we have some Service Desk projects which are synchronized to JIRA via the backbone. Here the error&n...
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This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you...
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Hello! This morning I noticed that being on the subtask, I can't see the main task number. This causes problems because sending a subtask to someone is not possible to return to the main task. ...
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Good Day, we have already installed Confluence but now we need to add one more admin in that and we dont have the previous pass word. Another thing do you have any user guide related to confluence?
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A custom field in an issue type is "required" but is optional in all the other issue types. I want to change it to optional but I can't find where to edit the field. I have looked at all the availabl...
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I am planning to remove some fields in a subtask and replacing them with fields from the parent task. Is there anything I need to be aware of before I do this? Also, is there a way I can do this in ...
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When I go to change the automation user on my jira service desk it only shows someone who is no longer at the company and no other options? I am the project lead and site admin. Not su...
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Hi Guys, I would like to change the font size and font color for the custom field links description. [link name|http://example.com]. For Example: I want to change color and font size of the ...
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Hi, I recently sent a broadcast email to users on multiple Projects selecting multiple Project Roles. This email was created in the 'Send email' page from Admin menu. After sending, the system resp...
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Hi Our company currently uses HPE OneView to manage its servers and we're using Jira for Service Ticketing. I'm told that the latest versions of OneView have a Remote Support featu...
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We've created a new request type that we currently have hidden from the portal. I was able to get the direct URL to that request type, but it seems that when we send it to our customers they get a "T...
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I feel like this should be a simple task, but I can't find a good simple example anywhere as everyone else seems to be doing much more complex things and I am just getting started with Scriptrunner. ...
13,266 views 30 0 Deleted user September 23, 2019 -
My issue is related to this to the following issue: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Cant-see-attachments-in-service-desk/qaq-p/867834#U1185420 I turned on the...
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Is it possible to have a one request type automatically get assigned to one user while the rest default to another user? If so how is this done? Thanks.
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