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Jira Service Management
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1. We would like to have few fields to be displayed upon selecting other field in the Service Desk Request Form. 2. Can we have the requests/tickets created from service desk directly pushed i...
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I have 4 issue types I would like to use: My Issue Types I have the Request Types in Groups with the Issue Types in each one: Request Types with Issue Types I am unable to assign the Issue Type o...
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I'm not one who tends to ask questions - normally I just Google everything and I can find an answer. But, I can't seem to find an answer this time round. :( The question is: Based on the Assignee o...
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As I understand, ticket assignee, reporter and requested participant can reply to the ticket notification via email and that is added as a public comment to the ticket. Which in turn send update n...
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La función del campo que en este caso es "Resolución" funcionaba correctamente pero desde ayer ya no esta funcionando como lo hacia y ya no me permite editarlo en el ticket cuando antes si podia hace...
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Can we install the slack add on even though we're running a server instance of jirasd and is it free
We have a client that wishes to incorporate Slack into our jirasd environment to get updates when tickets have been changed via slack messages. Any issues incorporating this plugin to our jiras...
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In our service desk (on Cloud) there is a certain class of tickets that some users would like to be able to reference, even if they are not the reporter. I'd like to automatically have either a...
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Hey! Im wondering because we have 5 different projects for different apartments, where each of them has their own queue. Every now and then we need to move issues between projects. ...
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In particular, the drop down for "Impact to your business" drop down. I would like to format one of my drop downs similar to that. I feel like this should be a no-brainer, but I am blanking on it.
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Hello, is it possible to add Jira help desk server data source to MicroStrategy? DO I have to install some software on Jira's server? I'm using windows.
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Hello all, I have been searching for quite a while about how to properly filter out null fields and custom fields. At the moment I am trying to send a simple curl command to return the info on...
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How can I find all open issues where the REPORTER has not commented on it in the past 7 days?
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Hello, I'm testing the Riada Insight plugin with a use case. I created Objectype User and ObjectType Vehicle Fleet. The idea is to be able to apply for a vehicle loan via the service desk of jira. ...
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I am a member of a Confluence site that is default in German, and, while the translation function is changing most of the content on the site itself to English, the email notifications are still comi...
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Hi, I plan to use Scriptrunner to automatically add Request Participants when creating issue. I saw this https://confluence.atlassian.com/jirakb/how-to-automatically-add-request-participants-when-cr...
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Is it possible to create a request where the user has multiple images to choose from and can select them using the checkbox? Background: the customer should be able to choose between different motif...
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Translation of Send Mail Action in Automation Rules with variable ${request.status} is not working i
We have configured with Addon "Translation for JIRA Service Desk" German translations for some request status (for request status "pending" see MultiLangAutomationMail1.png). We would like to use on...
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Translation of error messages (missing value for required fields) is not working in Jira Servicedesk
We have configured with Addon "Translation for JIRA Service Desk" German translations for the required fields "Summary" and "Description" (See MultiLangErrorMessage1.png). Error messages (missing va...
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We have tried two different ways for translation of priorities in Jira Servicedesk. None is working correct. 1. See MultiLangPriority1.png (Translation directly in Jira) 2. See MultiLangPriority2.p...
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jira service desk not working at every day in the same time. when i check the tomcat process its running. but the url not working. Please assist for this issue. during that perio...
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Hello, I`m new to Jira and want to display all comments from an issue in an approval e-mail. The workflow is for example: - Employee creates issue because he needs new hardware ...
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When Customfield value is selected exception can there be a note field that is required that pops up
Hello , I have multiple Customfields with values completed , N/A , Exception . My requirement is when they select exception can there be a note field that is required that pops up . Does it s...
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Hello Community, at the moment we are testing the plugin "My Requests Extension" in Jira Service Desk and we are not able to display the field "Label" on the portal. But nearly every other field ca...
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Hello, I am using on prem Jira service desk 4.0.1 which is working fine except for customers notifications. The application is only used in internal and we only have 2 agents so I a...
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Hi all, here am unable to do this one: need in application/json format https://minfyhelpdesk.atlassian.net/rest/api/3/search?jql=issuetype+in+(Incident,+%22Service+Request%22)+AND+status+in+(...
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| yesterday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |