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Jira Service Management
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I created multi-line text fields and added them to specific request types. I found that these fields are showing up on all tickets (regardless of request type) after the tickets are created.&nb...
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Hi Support, We don't have an option to create the issue collector , I have verified in the adminstrator, jira admin, service desk user , i checked all the roles. Please check and let me kno...
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Currently we are moving trouble tickets from service desk to software project. In software project the ticket is renumbered to track as development issue. The service desk issue is gone a...
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We used to have a pop up with options as in the picture attached and now it is gone. How to enable it back? is it OOB or plug-in?
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Hi all, We're having a problem where we're getting emailed requests from a subscription email by a third party that usually sends us notifications at the email (it@national.biz). This is the email t...
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Hi, I use Jira as a way for customers to log support issues about the software we provide. I've had a look, and can't find a way for customers to log in to check their tickets themselves. Is this ...
786 views 3 1 Deleted user September 25, 2019 -
Good Morning Jira Community, I am attempting to find out is it possible to migrate three separate domains, each with its own domain name on a physical server into a single domain later down the road...
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Im trying to fetch the list of all our users using the cloud API. I know for sure that we have more than 1000 users, and I am aware of the batch limit of 1000 records. However, when I ...
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A Human Resources project wants to add a form for people to request a communication be sent to the whole building or company. The HR staff want to be able to @ people to alert them of the ...
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Hi i'm looking Horizontal drop down boxes in dynamic forms is it possible with dynamic forms in jira ...
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In our service desk I have made a couple of articles that describe the status for each external customer. This can be including meeting notes, log of problem solving etc. At the end...
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TLDR; For some reason despite importing the certificate into the CACERTS file I can't pull mail from a mail server. I have an instance of service desk locally hosted. It was working fine receiving m...
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TLDR; How can I share my request with my organization through the Jira REST API? Participants can be used just to share the request to each individual users. Should I get all the users in...
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JIRA Service Desk 4.3.0 REST API I am uploading temporary attachments servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile then adding them to Jira Service Desk issue (customer r...
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Hi I created a customer using REST API POST /rest/servicedeskapi/customer I now want to delete the customer (I am testing my methods) I cannot see it under people or...
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Hi, My JSD workflow is having multiple statuses like Open/Assigned/Waiting for customer/In Development/Resolved etc I want to check for how much duration a ticket has been stayed in each status dur...
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Hi there, When using JSD is it possible to have some kind of macro to create a template? The workflow that I am looking for is: - Receive a ticket - Triage - Generate the templat...
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Planning to integrate change management in JIRA with my jenkins pipeline. Looking for APIs that can be used for he same. Any existing usecases would be helpful as well.
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Hello I have a Service desk project and this project has 10 request type and any request type has 5 or more sub rquest, and any sub request type has issue type, finally this project has many i...
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Hey, we are considering the option of working with JIRA service desk in our company. the only issue we have is that we want the service desk to be inside our internal website, so employees wont be ...
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Imagine this scenario: Support issue created It got linked to a bug in a different project That bug was assigned a fix version I have Automation for Jira (A4J) set to copy the fix version from t...
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We've added Custom CSS to our Refined Theme to create a new design in Confluence, but it doesn't seem to be visible in Edit or Preview modes. We are only able to see the new design upon publishing, b...
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My service desk project came with 5-6 issue types. I deleted a whole bunch of them and kept 2. Then I went into Project Settings > Request types and tried to delete an existing request type...
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Similar but not the same as https://community.atlassian.com/t5/Jira-questions/How-to-set-Priority-based-on-custom-fields-in-behavior/qaq-p/985766 I need to find a way to automatically set the priori...
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I have an IT project in which tickets will be created via Jira by agents AND through the portal. Ideally agents will close or reopen tickets after resolution, but now there is a requirement to ...
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