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Jira Service Management
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Good day, since update from 4.2.0 (now on 4.2.2) we're unable to receive notifications from Jira, neither agents or customers. The notifications inspectors show that notifications are working well, b...
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When an issue is sent to Jira by customer email - how do all of the agents get email notifications that a new ticket has hit the service desk - prior to it be assigned to anyone. Currently, ...
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I have one JIRA ticket in which one MP4 is attached. Whenever I try "See the old view" of the ticket, it starts downloading the MP4 automatically. I don't want to download the video but it auto-sta...
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Hi, we want to display our work visibility at minimum includes(below details) to the users with the help of any tool. Build reports, JIRA SD statistics Jira projects status reports pr...
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How we can create a customer request from API once that customer is created from API? This customer I have created form API (moudgizpawan@gmail.com) is showing active inside the project customer lis...
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For example, when I go to search in Confluence and type "How to setup a printer" , search results immediately finds the article with the same name. When I type "How to setup a printer" in the S...
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It is possible to use the CAS authentication (Apereo CAS version 5.1.4) for the Jira Service Desk Cloud and Confluence Cloud service.
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I'm making a custom front-end to receive customer tickets for Service Desk (Cloud). I use a Spring Boot project as a middleware to handle security using basic authentication. I do my tests for Serv...
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The JIRA Service Desk reports for Confluence article effectiveness leave a lot to be desired, and I would like to write my own in an external tool. Does anyone know where the logs of people flagging ...
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After installing the Jira Service Desk (4.2.2 - x64 on Windows 10) and while Finishing setup, it failed with error: Finishing your setup internal error occurred and we are unable to complete JIRA s...
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I created a Pending (Open to Pending) post function "Assign to Current User" but the issue always gets assigned to project lead (me). I went into permissions schemes - Assignable User permissions and...
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I want to adjust colors, change icons, and give a different view to my Service Desk, but I see that it is with an app payment
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Hi all, So everyone in the company is a customer due to the synced Organisation. I have set up customer notifications and "notifications" in my project but why do all of my agents working or watc...
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This is the mail body: I actually need to initialite this fields of this email body, i have created custom text fields for all of it: Número de Incidente INCS00000881245 Aplicativo PAGR PORTAL D...
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Can we point queries on forums/Twitter/FB to our JSD cloud? We have an independent forums setup, and we are looking to point the complaints to JSD (Cloud, similarly for twitter & FB accounts as ...
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We are using Jira Service Desk cloud and we are wondering if there is any way to create a personalized portal for some customers so they don't have to insert every single time that they want to open ...
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after some trial and error with workflows, we have decided to create a new workflow for 'Problem management', can we implement this in existing projects and will it affect current issues that have be...
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Hi, i have encountered a problem whit my filter when i search issues. This is the case, i create a issue today value for a field Create is 14/06/2019, tomorrow update it and the date in the fi...
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Hi, How to filter the defects assigned to a particular member in a team? For example: After the defect raised in Jira, it has assigned to a common group in the company. Once after assigning ...
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Hi, We created the user portal from which we can raise incident by filling incident details, now we want to add the Cc field so that the email ID which will be added will get an email. Now the custo...
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I have a business SLA requirement for notification updates to be sent at a regular interval if an Incident is in an open state. eg. A High Priority Incident will send recurring notifications at 1hr ...
530 views 3 4 Deleted user June 13, 2019 -
I'm using JIRA Service Desk Desk (Cloud). I want to Customise an Activity Stream so that it Shows the comments added by Customers Does not show the comments added by the Support Desk Agen...
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Hello Atlassian Community, We have been using Desk which is being deprecated and are switching over to Jira Service Desk. So far my team is really liking the product. I am running i...
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We have a general email, info@URL... we have another email alias of info which is support@url I have connected info@ but i only want to recieve support tickets for support@ rather than all of the i...
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Hello everybody, I am trying to bring through the portal request automatically the responsible manager of the reporter, so I get that whenever the employee opens a call to approval jpa goes straight...
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