Good Morning Jira Community,
My Jira Service Desk automation, Transition on Comment, stopped working randomly. It will also randomly work and I can't seem to figure out why. Here are the current rules:
When this Happens:
Comment added
If These Match
Status = Waiting for Customer
User is Customer
Comment is Primary Action
Then do this:
Transition issue to Reply from Customer
It the logs it appears to be failing at the "comment is primary action"
Any thoughts?
Jenny
