Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Is it possible to have a one request type automatically get assigned to one user while the rest default to another user? If so how is this done? Thanks.
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I created custom REST endpoints using atlassian sdk, deployed the jar into addons. trying to find my new end points, it does not show. plz note atlas,, clean compile and package ...
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Hi, I want to find a way to populate custom field in the Service desk form by having a custom field that will pass a value to an XML path and from the XML populate other fields. I found the add-on&...
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Hello Team, The request here is simple but I am unsure since I am new to JIRA. I have configured email handler on Jira SD 4 and Jira 8 but the problemn is that, I want to cusotmise it in such a way ...
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When an email request is sent into the helpdesk, an automated reply is returned with the predefined attributes as expected. The issue is that in our Outlook system, the hyperlinks are being broken d...
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Hi guys, It seems that the attachments that are added to a public comment are not sent, only links that can be reached via the portal. This does not work when we contact TS (Company Help des...
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on URL https://OURSITE.atlassian.net/servicedesk/admin/OURPROJECT/email-settings, we are unable to edit the email settings. We have been assigned administrator for that particular proje...
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I have changed the of the name of one of the organization but when I am trying to raise an issue it's still showing me the old name within the client list Kind Regards G ...
493 views 2 0 Deleted user September 23, 2019 -
Dear all, I need to updated my Service Desk version for our Jira Data Center version. We need to update to version 4.1.3 or eventually 4.4.x but from the Jira Service Desk download page the TAR.GS ...
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Dear sirs and madams, I am suddenly struggling with the creation of the JQL. I am entering the issue type and requirements (e.g. issuetype = "Report a bug" AND Severity = "Medium - Problem ...
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Hi, Why can't I translate all workflow statuses in a next-gen project. This is the workflow: And these are the options for translate. "Waiting for approval" is missing: How ...
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Hello. I am an IT novice. But have a question about recording and monitoring user activity on a Trello Board. I use Trello as an educational e-platform and want to monitor and record invited u...
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Jira Service Desk problem: custom JWT verification for external API calls in atlassian-jwt plugin 3.
I am posting this here since we didn't get an answer on the dev community, thought here I might get more visibility and hopefully an answer. TL;DR how to make this work? There are no actual examples...
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Is it possible to group request types in next-gen service desks? Can anyone please help. Thanks N
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Hi, I've successfully converted a text field into a select list using behaviours and the convertToSingleSelect method and an REST Endpoint. This was done in the initialiser section of the behaviou...
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I am using Ultimate theming plugin to modify slightly the base functionality of Service desk and I was wondering if anyone tried to a new search filter to show only requests based on a customfield_id...
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Good day, I have started configuring a jira IT service desk but when i try to rearrange the fields, I do not find the "configure" item under the menu "...". The configure item if found when opening...
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Occasionally we have to export or print all comments and work history associated with a request. I did not see a way to do this, but I am new and just trying the demo cloud version now.
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I am the Jira service desk admin. How do i see resolved or closed tickets in Jira service desk?
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Hi, I have a Jira Software instance with Service Desk and all my users are coming from Atlassian Crowd directories (one for staff and one external users). Each user has been assigned in Crowd to di...
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This arrow symbol ↳ is appearing as an upside down question mark in Service Desk queues. How do I make it appear correctly?
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Details appearing on Story page is messed up. Collapse button is not working, and under the DETAILS tab information are appearing with bullet points. We have attached two screen shot, one labelled as...
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Hi, We are using Jira Service Desk for support, the mail that notify the users (when changing the ticket's status) always contains an evaluation section in the end. Does anyone know how...
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Hi All! I'm currently using 3 individual "Filter counts" gadgets to display this data, but would love to be able to condense this into one gadget that would only need to take up a small amou...
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My agents basically want a queue to see all issues that have been assigned to their teammates. Is there a way to customize/configure the filter code in a queue for this?
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