Dynamic field options based on ticket status

Hello Teams

Do we had a method to make the field option to be dynamic base on ticket status.

For example

Status = open , the field value is 'None'

Status= In Progress, the field value has ."Option 1","Option 2","Option 3",Option 4"

Status= Resolved, the field value list is ""Option 1","Option 3"

Status= Closed, the field value list is ""Option 4"

1 answer

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0 votes

We are defined a single select list field 'Substatus'. which need to be present to agent with limited options under different ticket status.

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