Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Can any one help me with JQL filter for 50 resolved tickets.
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Hello, I have my service desk connected to Confluence space. My Confluence articles allow me to create documents with macros and links. I decided to use the new header link feature as a way for read...
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Is there any way to integrate the crowd into the jira service desk to manage organizations and consu
I would like to be centralized the registration of all users who will access the atlassian platform, that is, I would like to manage besides my employees, also centralize the data of my clients as or...
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I am looking for information on adding a Customer to JIRA service Desk via REST API. I have found the documentation here: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servi...
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I am testing something out in JIRA. I have an account with my company that I am a site admin for. I made another account which acts as my customer account so that I can see what a customer sees when ...
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When a client or end-user opens a Jira ticket through the Support Desk portal, is there a way to automatically capture and auto-populate their organization name in the ticket?
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How do you configure (or even turn off, or forward to another e-mail) the SD Bulk Filter? All of the e-mails it is catching and preventing from turning into tickets are not actually spam, and it is c...
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Hi, I added the eazyBl add-on onto my JIRA cloud service desk. I am trying out for free. How do I delete it once I am done with it? Thanks.
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We have sequential statuses 1-2-3 and "time to resolution" goals set for each status (goal 1, goal 2, goal 3). For some reason time spent in frame of status 1 goal decreases time available for status...
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Hi everyone, I am trying to add a helpdesk email account hosted in Amazon WorkMail to could use it at my Jira Service Desk to receive Email requests. At the option "Connect a custom email accou...
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We had a portal on service desk to create some request, but soon, those request will be created in another page on a custom site. My issue is some users have the direct link of the portal, so we wan...
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Hello! I've seen multiple cases where I'm trying to create filters to hide the closed or resolved issues. However, no matter what combination I create the filter logic with, it always seems to not wo...
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Hello, I'm currently using a free plan next-gen Service Desk project (Key: SVC) with 3 other users for incoming support questions. Some of these questions require an escalation to our engineering te...
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Can portal customers add other customers to that list of portal customers for that specific project?
One of my agents added a customer to portal customers for one of his projects. All of a sudden he noticed 25 other portal customers show up on his list of customers for his project. Is it possible if...
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Hi, Does Atlassian have a development environment, a platform where I can make it like the JIRA cloud that I have so that I can test things out. So i want to take everything in my current JIRA cloud...
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The value of the priority field is set automatically when a ticket is created. There are four values in the priority field and when I go to change the value no other option appears to change the valu...
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I have administrator access to Jira. I want to set up an email address to track customer issues. I went to Project settings > email requests. I am not able to click ' add an email address' ...
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My Jira sever email request account doesn't creates issues correctly after reciving emails from user
My Jira sever email request account doesn't creates issues correctly after reciving emails from users. Problem comes from an email requests account. After testing, we detected that when the ema...
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I wanted to know if there was a way to change the default attachment storage options for Service Desk. We have a lot of free space on SharePoint and would just as soon setup a default location ...
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We have created several "service requests" in our Service Desk, with different names. For example - Onboarding request - Review request - New feature request However, in our queue all those...
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Hello! We currently use "Automation For Jira" addon to integrate SLA deadlines to post to Teams. I would like to use something similar to check if our team is meeting ticket goal. I think using th...
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Hi Team, I am trying to generate a graph which gives me the information on tickets assigned to each user and the current status of the tickets. A simple view of the graph is below - I h...
2,081 views 0 0 Deleted user November 14, 2019 -
I have a client who has asked that a form be popped up after a user checks one or more options in a check box field. This form is essentially a legal disclaimer about the items in the field, an...
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I see there was an announcement that Atlassian is releasing HR specific workflows and configurations for Service Desk. Is this extending to Jira SD Self Hosted any time soon or will we be short...
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I am trying to decide between completing my Confluence or Service desk certification next. I see that in the exam topics for Service Desk there is one on the Confluence Knowledge Base, is it a...
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