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Jira Service Management
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When a ticket is created by a Service Desk user the progress notes shared with the customer are not sending emails. Also if the reporter of a ticket is changed, the new client will still not receive...
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My company would like to email our vendors from JSD. The only solution that I have found so far is to "Raise a Request" on their behalf.
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We recently migrated to Jira Service Desk with about 25 agents. Was looking through the KB on notifications and did not find any references to send a notification to agents via SMS. (Just...
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What would be really helpful in JSD would be if you could initiate a slack conversation with a 3rd party - Jira would create a slack channel and add the relevant participants. Once the conversa...
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Hello, We need to make an automaticaly change of ticket status, How we can change into an unsolve status when the customer make un update by mail ? We make a simple rule "add a com...
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Hello, I have been tasked with changing any ticket with a certain label to another label. Is there a way to bulk do this, or do I need to manually change them one by one? Thanks! Chiraag
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I switch to Jira Service Desk and I'm in my projects. There is no link for any portals. Going into a project takes me directly to the queue. There is no link for the portal here. I can go into Projec...
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How do I set up three different SLA's (Platinum, Gold and Silver) and then link various clients to each of these SLA's? DO I set them up as Project?
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Why I can't use additional parameters in webhook. For example I have webhook like this https://webhook.com?email=${recipient.email}&l1=${issue.key}&id_survey= 237647&id_template...
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Dear community, We have the following use case scenario: If a certain canned response has been given, then we would like to set a due date. Is there a way to determine, which canned response has b...
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Hi, our users can't create issues, they obtain this message: "Parece que no tienes acceso al centro de ayuda. Si es posible, por favor, intenta contactar con nosotros de otra forma." Yesterday, we ...
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In project, I have set up a list of request types eg Facilities Request etc. I would like all requests that are " Facilities Request" to go to Agent A. How do I set up this rule? Thanks JO
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bonjour Certaines personnes du service desk n'arrivent plus à se connecter sur JIRA . quelqu'un peux m'aider à voir plus clair ?
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Hi, we are using Jira Service Desk (Atlassian Cloud) with an Internal Service Desk project. To create issues we use the type Service Request. Now we want to group some issues with an Epic. ...
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I am an agent of Jira Service Desk. We use Jira Service Desk internally to approve IT requests in the company. Along that approval process there are multiple people involved who do not have agent per...
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Is it possible to to add a custom field to customer notification email in service desk? (Service Desk Jira project: Project settings/Customer notification)
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Hi, My query is that, customer should be able to close resolved ticket. "Show transition in the customer portal Configure" is not visible when configured workflow. Could you please help us t...
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on the old design I made a table for a test case, for example, |num |description | expected|- now on the new design, the table doesn't look like a table I would love for any help or id...
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Good Morning; After the scheduled restart of the Jira instance, when starting the application, it does not start and implies that the JIRA installation has been lost. How can we recover the ...
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Setup gmail account for inbound service desk but no emails get through Ran a test of email address in Jira Service Desk/Email Requests and got no errors. Received email into account from Jira ...
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I am trying to connect our company support email to the Jira Support desk. Our pop/imap is through office365. Everytime that I try to use POP, it errors out because of too many reads in a...
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We have a company that supports multiple subsidiaries through our JSD Cloud instance. I have projects setup for each subsidiary but I am having trouble figuring out how to customize the projects and ...
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I am trying to figure out how to make specific KB articles be "pinned" to the embeddable widget for Jira Service Desk so users do not have to search to start getting results. This seems to be ...
348 views 2 0 Deleted user June 17, 2019 -
This issue has been ongoing for the last week, and was only noticed when one of our technicians mentioned that they had not received any notifications from the service desk. Upon checking the mail qu...
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