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Jira Service Management
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Hi, I added the eazyBl add-on onto my JIRA cloud service desk. I am trying out for free. How do I delete it once I am done with it? Thanks.
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We have sequential statuses 1-2-3 and "time to resolution" goals set for each status (goal 1, goal 2, goal 3). For some reason time spent in frame of status 1 goal decreases time available for status...
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Hi everyone, I am trying to add a helpdesk email account hosted in Amazon WorkMail to could use it at my Jira Service Desk to receive Email requests. At the option "Connect a custom email accou...
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We had a portal on service desk to create some request, but soon, those request will be created in another page on a custom site. My issue is some users have the direct link of the portal, so we wan...
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Hello! I've seen multiple cases where I'm trying to create filters to hide the closed or resolved issues. However, no matter what combination I create the filter logic with, it always seems to not wo...
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Hello, I'm currently using a free plan next-gen Service Desk project (Key: SVC) with 3 other users for incoming support questions. Some of these questions require an escalation to our engineering te...
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Can portal customers add other customers to that list of portal customers for that specific project?
One of my agents added a customer to portal customers for one of his projects. All of a sudden he noticed 25 other portal customers show up on his list of customers for his project. Is it possible if...
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Hi, Does Atlassian have a development environment, a platform where I can make it like the JIRA cloud that I have so that I can test things out. So i want to take everything in my current JIRA cloud...
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The value of the priority field is set automatically when a ticket is created. There are four values in the priority field and when I go to change the value no other option appears to change the valu...
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I have administrator access to Jira. I want to set up an email address to track customer issues. I went to Project settings > email requests. I am not able to click ' add an email address' ...
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My Jira sever email request account doesn't creates issues correctly after reciving emails from user
My Jira sever email request account doesn't creates issues correctly after reciving emails from users. Problem comes from an email requests account. After testing, we detected that when the ema...
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I wanted to know if there was a way to change the default attachment storage options for Service Desk. We have a lot of free space on SharePoint and would just as soon setup a default location ...
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We have created several "service requests" in our Service Desk, with different names. For example - Onboarding request - Review request - New feature request However, in our queue all those...
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Hello! We currently use "Automation For Jira" addon to integrate SLA deadlines to post to Teams. I would like to use something similar to check if our team is meeting ticket goal. I think using th...
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Hi Team, I am trying to generate a graph which gives me the information on tickets assigned to each user and the current status of the tickets. A simple view of the graph is below - I h...
2,081 views 0 0 Deleted user November 14, 2019 -
I have a client who has asked that a form be popped up after a user checks one or more options in a check box field. This form is essentially a legal disclaimer about the items in the field, an...
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I see there was an announcement that Atlassian is releasing HR specific workflows and configurations for Service Desk. Is this extending to Jira SD Self Hosted any time soon or will we be short...
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I am trying to decide between completing my Confluence or Service desk certification next. I see that in the exam topics for Service Desk there is one on the Confluence Knowledge Base, is it a...
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Hello! I am currently studying for Jira Service Desk Administrator Certification (ACP-400) and I have a question about which Jira version the test will use. In the exam topics that you g...
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Hi, we have a notification on our portal mentioning: "you do not have an authorized acces token for the remote resource. Authenticate with undefinded" What is this about and how ca...
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Hi, My customer press the Close button on Portal but they are getting Assign Issue Permission error. I think it's wrong permission error. Because in my configuration there is no Assign Issue ...
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Project automation send email has suddenly stopped sending emails. The audit log says success for sending mails and no errors reported.
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Greetings Is there a way when I, as an Agent, raise a Service Desk request on behalf of a customer, from the Raise Request, email notification to the affected user must not show my email add...
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Hello, yes I know, it's not pretty clear... I am the Agent but sometime I need to open a new issue for an User who can't access his email client or He is calling me by phone. I would lik...
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Hi there, we have some problem with attachments when creating issue in Jira. 1) Create issue - required fields filled 2) Attachments by drag&drop or via browse added 3) Img, xlsx or docx is...
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