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Jira Service Management
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Hi, we are using Jira Service Desk (Atlassian Cloud) with an Internal Service Desk project. To create issues we use the type Service Request. Now we want to group some issues with an Epic. ...
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I am an agent of Jira Service Desk. We use Jira Service Desk internally to approve IT requests in the company. Along that approval process there are multiple people involved who do not have agent per...
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Is it possible to to add a custom field to customer notification email in service desk? (Service Desk Jira project: Project settings/Customer notification)
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Hi, My query is that, customer should be able to close resolved ticket. "Show transition in the customer portal Configure" is not visible when configured workflow. Could you please help us t...
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on the old design I made a table for a test case, for example, |num |description | expected|- now on the new design, the table doesn't look like a table I would love for any help or id...
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Good Morning; After the scheduled restart of the Jira instance, when starting the application, it does not start and implies that the JIRA installation has been lost. How can we recover the ...
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Setup gmail account for inbound service desk but no emails get through Ran a test of email address in Jira Service Desk/Email Requests and got no errors. Received email into account from Jira ...
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I am trying to connect our company support email to the Jira Support desk. Our pop/imap is through office365. Everytime that I try to use POP, it errors out because of too many reads in a...
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We have a company that supports multiple subsidiaries through our JSD Cloud instance. I have projects setup for each subsidiary but I am having trouble figuring out how to customize the projects and ...
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I am trying to figure out how to make specific KB articles be "pinned" to the embeddable widget for Jira Service Desk so users do not have to search to start getting results. This seems to be ...
348 views 2 0 Deleted user June 17, 2019 -
This issue has been ongoing for the last week, and was only noticed when one of our technicians mentioned that they had not received any notifications from the service desk. Upon checking the mail qu...
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Hi, I have a Jira Cloud account (A1) with Jira Software, Service Desk, and Confluence. I can create a Linked Issues from my Service Desk to my Jira Software Projects. Now, I have created another Jir...
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Hi, Issue notifications are not sent to customers. When I send a test mail via the system configuration, it works well. So the outgoing mail server setup works. Also I cannot find the atlassi...
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How do I separate customers from one organisation into departments so I can later create reports on number of tickets each department have created? Thanks, Tom
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One of the user not getting notification while mentioning for a particular project. However, same user when mentioned in another JSD project seems to be working fine.(Receives Email notification). &...
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I'm trying to allow a customer to access a linked JIRA ticket via a Service Desk ticket. The link has been added and I can see it, so can the customer, but the link isn't a hyperlink for the customer...
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Good day, since update from 4.2.0 (now on 4.2.2) we're unable to receive notifications from Jira, neither agents or customers. The notifications inspectors show that notifications are working well, b...
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When an issue is sent to Jira by customer email - how do all of the agents get email notifications that a new ticket has hit the service desk - prior to it be assigned to anyone. Currently, ...
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I have one JIRA ticket in which one MP4 is attached. Whenever I try "See the old view" of the ticket, it starts downloading the MP4 automatically. I don't want to download the video but it auto-sta...
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Hi, we want to display our work visibility at minimum includes(below details) to the users with the help of any tool. Build reports, JIRA SD statistics Jira projects status reports pr...
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How we can create a customer request from API once that customer is created from API? This customer I have created form API (moudgizpawan@gmail.com) is showing active inside the project customer lis...
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For example, when I go to search in Confluence and type "How to setup a printer" , search results immediately finds the article with the same name. When I type "How to setup a printer" in the S...
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It is possible to use the CAS authentication (Apereo CAS version 5.1.4) for the Jira Service Desk Cloud and Confluence Cloud service.
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I'm making a custom front-end to receive customer tickets for Service Desk (Cloud). I use a Spring Boot project as a middleware to handle security using basic authentication. I do my tests for Serv...
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The JIRA Service Desk reports for Confluence article effectiveness leave a lot to be desired, and I would like to write my own in an external tool. Does anyone know where the logs of people flagging ...
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