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Jira Service Management
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Hi there community, Hopefully someone actually answers this question.... I have just created an article, and going to create more as such where a customer emails through a query and based on keyword...
646 views 3 0 Deleted user August 7, 2019 -
Hello, New to Jira Service Desk. Is there any way to setup a template within the Jira Service Desk that the helpdesk engineer can select to insert into their Jira ticket? I would like to setup a temp...
378 views 1 0 Deleted user August 7, 2019 -
We have reached our Jira user license limit, however, we have many accounts that can be removed but cannot delete them as using Crown/LDAP. When accessing the Crowd server it prompts me for a new Li...
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I want to be able to pull some custom fields into the email approval to show the cost of something.
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Hello, I need to remove the Administrator role from Administer Projects permission in our Service Desk project. I granted Single users this permission and removed the Administrator role but I get a ...
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I am working with a team setting up a new instance of JSD. We have numerous projects running and my project has a more complex need than the others. I need to build out some Bundled lists...
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I have a portal with 4 different request types and I want one group of users to see all 4 request types and another group of users to see only 2 request types. I installed the extension for jira...
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If I would like to attach an additional mail (except the email of the person who open the request) and make sure that all the updates regarding the problem will arrive to all of the additional emails...
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As a service desk agent, I am unable to see attachments. It is set to wiki renderer... The attachments look like this: How can I fix this? Thanks!
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As a security company, the access to customer data in Service Desk data is a major concern for us and our customers. To enhance security we would like to be able to add 2FA for all customers, possibl...
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Hi, I would like to add more data to the Jira Service Desk customers, for example, phone numbers, role, etc, but can not find any settings for this, the whole "customer" concept seems to be very "un...
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Dear Jira users, We are using the Jira Service Desk to provide our customers with support. We dont have any insights at this moment how many issues have been submitted per organization. We have tri...
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Hi, I've read up on this and sounds like it isn't, but all the articles/Q&As I found were a couple of years old so wondering if this is now possible on Automation Lite? We want to be able...
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Hello, for the following question I haven`t found a solution until now. Question: I want to create an overview, that shows which customers (Organisations) have created how many tickets/req...
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Hi, We need to edit the sign up page of a customer to jira service desk. Currently it requires only for email, full name and password. We need to add company, phone and one more text field. Is this ...
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My clients emails are not going through to my service desk. I did the test under products and it showed a success message: No problems found with email settings configuration. Successfully conn...
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Dear all, I need to test a way to call data from external sql server database and push data in Jira ServiceDesk. For that, what is the way to write external API call in Jira Service Desk ? T...
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We are unable to create any new projects and error's with "Hmm we couldn't create a project due to an unknown error " . Here are some logs : 2019-08-06 19:27:21,013 http-nio-8081-exec-6...
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I have the notifications set to notify customers whenever a new case is created or updated in the portal or through email. I would also like the option of creating a case or making an update wi...
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I'm in the process of building out a new JSD project that has some unique requirements to it. What we are looking to do is specify that when a user e-mails the JSD project that they get added to a gr...
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Hello, I would like to have a search text, where all team member could search incidents (even closed). It is for us crucial, to filter out / or group duplicates or build up knowledge base. ...
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Anyone having/had this issue? Can't figure it out.
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I am a Jira Service Desk newbie. I would like an automation to be triggered by a ticket which was unassigned being changed to assigned to a service desk team member. I am having a hard time finding t...
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I planned to use a blog to annonace various information to the customer who I have invited to Jira Service desk. I need the customer to b able to access the blog from the customer service port...
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Hi, I am in process of evaluating JIRA ServiceDesk (JSD) using cloud solution. Some questions I have: how to create (extern) customer, which can access JSD and create an issue, but must not pay th...
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