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- Questions
Jira Service Management
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Hi there I have installed JIRA Core, Service Desk and Software. It have only just started to happen that when I try to search for any new add-on, it will give me the message "No apps matchin...
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We are trying to create a JSD where all of our customers can see all open tickets. This will reduce the load on our customer experience team from having to answer the same type of tickets over...
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Batching Email notification feature is turned on - but the Resolved email notifications are being sent before Created email notifications. Has anyone experienced this - and how did they fix? ...
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Bonjour, Je souhaite envoyer les notifications par l'adresse email interne et non jira@domain.atlassian.net Merci pour votre aide
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I have read the documentation HERE where it says to change the Project Sender email and this will set the reply address but this does not work. It will show in the from address correc...
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We have a fully-implemented service desk, with hundreds of tickets. We recently added a new SLA metric, but it's now showing that tickets that were created prior to that metric being implemented have...
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We recently upgraded to Service Desk 4.5.2 and want to use the new portal design mentioned here; https://confluence.atlassian.com/servicedesk/a-stylish-new-portal-for-jira-service-desk-server-an...
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The email address from which support desk emails come from jira@acme.atlassian.net. BUT, the admin who setup our system has his name as the common name. So, they come through as Bo...
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We have several products and I have a created a service desk project for each product. Some of my agents are limited to just specific projects. Can this be done. I have seen some articles but ...
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Hi I am trying to have an Automation Rule that every new request/problem would be auto-assign to a different user based on the Organization the customer is under with no luck Any suggestions?
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Hi, i got and active object that save the org name and the org id, and i needed to update on my AO the org name when some Service Desk user update the organisation name. It is there an...
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Good morning, We work with our clients through PSP contracts. An annual number of hours is sold to clients each year. When we add the time spent in an organization we want to be able to track the t...
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Hello. I repeatedly "report an issue" using the same template for the explanation field. As of now, I write the template every time when I create an issue. So I was wondering if I can set up an ...
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Hello, Why are my resolved and closed issue types still showing. My JQL query should only display unresolved not resolved and closed? I noticed that if its an service request issue ...
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Hi gentlemen, I installed Jira Software on CentOS Linux. Now, I'm configuring it to Sync my users with Azure AD. One of the steps is to write my redirect URI in the configuration at Azure AD side ...
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Hi gentlemen, I installed Jira Software on Linux successfully. During the installation, I selected port 8080. Now, I'm installing Jira Service Desk on the same server, should I select the same port...
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How do I configure the customer portal and widget to require end-users to look up their issue first?
Hi, I am trying to configure the customer portal and the widget to require end-users to try and look up their issue in the knowledge base first, before submitting a new ticket. H...
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Hello Need help in Email notification. Can we customize the email notification (agents receive ) where they can see the description etc. Thanks in advance.
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Hello All, We went live with JIRA Service desk but agents are complaining that they don't get the Incident details including , Description, Customer information etc. The default notification just me...
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How can I edit the list content of the field ´´select a system´´ that appears when creating an incident?
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This request initially began as an attempt to limit the number of users that could be selected in a multi-user picker field. One of the service requests in JSD allowed customers to request a new s...
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On every issue, the SLA area displays to following: This is a new JIRA/JSD installation in the Cloud, with a JIRA Server import into the Cloud (from original 4.1.1 Server data that was upgraded in...
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Hi All, I tried to add users to the existing service desk project but it's showing me below error. Is anyone will help me to resolve this issue.
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Hi Trying to edit the text on the notification sent out when the service request is created but clicking the Edit link does absolutely nothing. No dialog, no error message or anything that might lea...
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Currently is from 1 (sad emoticon) to 5 (happy). We would like to have numbers from 1 to 10.
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| Subject | Author | Posted |
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