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Jira Service Management
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Hi I put in place Jira Service Desk and we will have maybe 10 SD projects I'm struggling how to expose properly to our endusers/customers all the request types we could have created in our X ...
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I am creating new types of requests for users that are part of my company. That is, I want to have requests for external customers and requests that can only be seen by users of my company.
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Our scenario: Jira Service Desk Cloud We've 5 Projects, 1 for each different Clients Our clients can open ticket both from portal and email. Each client can send us tickets from different email...
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We currently use the Jira Service Desk project to support Customers on our Booking Tool application. We would like to expand the use of Service Desk to support a different Group of customers on...
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I get a system error while trying to change user email. I.E. I have a 'toto' user, with a "toto@sippro.fr'' email address. ALreay have ticket assigned to that user. I want to change to 'toto.vpu.toul...
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Dear all I created a Jira Service Desk for 2 organisations : 1 with 16000 users and 1 with 300 users. the big one don't use my services any more. I would like to delete accounts. I thought to chan...
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I have joined customfield and customfieldvalue table to get SLA's for different issues from database. But the Textvalue is in JSON format not the simple HH:MM format. Do i have to code the sql for J...
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We have a jira software and a service desk installed. we would like to keep both the software-users and service-desk-users separated where none of the service desk users should show under suggestion...
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Email with specific subject line only can be saved as incident rest all others are ignored. Also email from specific domain name must be saved as request. rest all others have to be ignored. How to...
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I am having difficuties in editing/deleting queues. I can create new queue, but once it is created there seems to be no way to edit it. According the documentation, there should be "edit queue" opti...
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We need multiple email addresses per Servicedesk to assign a ticket to the correct queue. We are using an automation rule to match "requested participants" when an issue is created via email channel...
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Ho to change default email out from Jira to Owner Domain
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Instead of downloading the Google Sheet/PDF attachment, I want to view the full attachment in Jira. Currently, I have to download the Google sheet file and open it in Excel to be able to view the who...
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Is there a way to update the support email address to be specific to my organization? Currently the configured email address is support@<Organization>.atlassian.net We would like ...
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We have a report that shows individual techs Time to Close - % Met. When I select a specific tech that is showing 0%, the detail shows a lot of issues, however, none of them or the period indic...
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Hello, I've setup some service desk projects in next-gen template and the request types all use a workflow. I edited the workflow to my liking for a specific request type but I don't h...
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I need my queue to calculate the remaining time of a ticket based on some property like the "expiration time", but all the tickets have the same default time limit and it is 16 hours. Is this by any...
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When a customer sends a ticket reply via email, we don't receive attached images, but instead get a message saying "Image removed by remitent" on the comment. Is there a solution to this iss...
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Not all of our customers pay our support subscription fees and as such we need to add a field that checks the customer and if the customer belongs to a specific organisation show 'active' or 'inactiv...
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How to configure Jire Service Desk so that e-mail requests coming from specific domains reach specific products?
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The documentation states that "Both administrators and agents can add organizations to a service desk project." however the option to add an Organisation only appears for my Site administrators and j...
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I keep getting an error even though i know the credentials are correct for support@mycompany.ai Also, the help topics like using an incognito window does not help:/ Can someone from Atlassian...
608 views 3 0 Deleted user December 26, 2019 -
We are about building Service Desk's Organization List. I found the Organization in Custom Field Configuration on Jira Software project, and I was able to add the Organization field in one of Issue T...
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¿como visualizo la encuesta de satisfaccion que se envia al cliente desde JIra? ¿Puedo integrar Jira Service Desk con Central AVAYA? ES decir, quisiera realizar la encuesta de sati...
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I removed the default SLA's that come with service desk and I have created my own. The problem I am having is after I created a new SLA when I open up an issue in the SLA section I am still see...
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