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Jira Service Management
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eg: by development team changes bug status to fixed, I need to give rights only to the QA role of project to close the bug (i.e. change status to close). similarly there are other status as well to b...
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We are using Jira Service Desk (v7. 12.1#712002-sha1: 609a505) on-premises. We have create ticket using email but sometimes ticket won't created on the Service Desk. Can you please help for same?
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Hi Team I am facing a problem in Jira Service Desk I am receiving tickets via email, in that email some one in CC. If CC person reply to that email my JSD is raising new ticke...
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Hi We have a jira servicedesk cloud instance for development purposes. I have created a few Postman requests to test the API, which seems to be working well. However I cannot find a good JIRA Rest ...
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I am trying to create the following automation rule in Service Desk: When the status of the linked issue on the Jira Software remote instance changes, a comment should be added to the Service Desk i...
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Hi, I can get email from JIRA whenever someone comments on JIRA. But I can't get email from JIRA when I commented on JIRA by myself. Here is the example mail. Here is the link of one JIRA tic...
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Hi, I want to deactivate email below when a new account is created in jira service desk. Please below
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Hi When an article is created via Jira Service Desk it deafults the location to the "how-to articles" page. This is not convenient as more often than not the KB article needs to go through a drafti...
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...ser, "Generic placeholder comment", true)} {code} Thanks!
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Hello, First a little context around my question: https://confluence.atlassian.com/jirasoftwarecloud/transitioning-an-issue-777002790.html It says: "If the target column is ...
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I am working on applying one workflow (for a service request) to several different custom request types. These request types need different status names for each status. In the edit fields area, you ...
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Hi Guys, I do not know if it is possible or not, I would like to Auto clone issue on transition from one project another project in Jira Service Desk Cloud. Thank you.
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Hi, I need help about service desk. My customer send a request by the portal. I receive all notifications. My channel slack too. But I can't see this request in the project queue. The issue is cor...
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I'm trying to set up my first Service Desk project but regardless of how many Issue Types I associate with it, or in what order, the first one is never available on the Request Types setup page. To ...
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We need to take our SD server offline in order to move the database. Currently our users only submit tickets through email (we don't use the customer portal at this time). If ticke...
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First of all, this setup was working for us in the past. And then it stopped working. We initially thought it was something to do with Microsoft exchange licenses and talked to their support. As we ...
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Hi there, We'd like to assign new tickets on a given project space : - to the requester when is part of the defined project team - to a given person of the team, when the requester is outside the ...
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after I upload the Chinese word filename to Test Management for JIRA Cloud Sever and then refresh the page, the Chinese word filename become weird. what should i do?
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We managed a lot of website and we filter the requests for each platform using different email. Our users are not registered in the project so anyone can add a request. We don't want that "help cen...
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Hello there, We have 2 issues which have been dealt with and closed, yet they won't go away from the ALL OPEN queue. I can't see any any of removing these issues or deleting them, and it's at the po...
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Is there a way in JIRA Service Desk to create an approval list of 2 or more people, and anyone is au
Is there a way in JIRA Service Desk to create an approval list of 2 or more people, and anyone is authorized to approve? Note: I have created the Approvers field with (Multi user picker filed type)....
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In the Customer Portal, we need the Sorting logic format of issues.
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Hi, Would it be possible to auto populate fields based on what is in the ticket summary or description? I have tickets/issues created from forwarded emails and would like other fields auto populated...
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Hi, I want to communicate with third party through ticket in JIRA Service Desk? How I achieve the above? Thanks, Swarna
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Is Service Desk the right tool to manage all user access to multiple (non-Atlassian) systems? We have a Service Desk Access Request template for new users. But if access is granted or revoke...
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| July 11, 2025 4:42 AM PDT |