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Community resources
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- Questions
Jira Service Management
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Hi there, It's confused me a while, is it a role or security type?
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hello, We are on Jira Server Desk 4.2.3 on prem. We have mulitple SD projects, all of them are for servicing internal customers except for the one where we are experiencing the issue. Wh...
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Cuando un cliente ingresa una incidencia, da error y dice que se debe refrescar la página, y al hacerlo igual vuelve a dar error, no logro identificar cual es la falla
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Hello, I received bug number of emails sent to Jira Help Desk. Does Audit log has option to see IP addresses of e-mail which sent to Jira Help Desk? Thanks,
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All our customers are being counted as agents and we get a warning as below: Your JIRA Service Desk license's user limit is exceeded. Users with this license only can't create issues until you have&...
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Allow Customers to send email requests to a project, without the project being visible on the portal
I'm currently having an issue regarding customer permissions within a service desk. I have a service desk, where the only request type is email requests. This is the triage point for any ...
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Hello, I would like to configure JIRA Service Desk in order to send an automatic email to the customer if the account (email) used is unknown or without permission in our Active Directory (AD). I d...
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Dear Atlassian Community we’re using Jira Service Desk with five different projects. Actually the projects are not reachable by mail. Means that requests via Mail are disabled. As we are working w...
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I'd like to use the Project Key (just the numbers ex ESC00001) in my filters instead of the Project Name because we need to change the project name. I'd like to have my team start updating all ...
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I am wondering of anyone can tell me what the simplest method to upgrade Jira Service Desk, as per the warning https://confluence.atlassian.com/jira/jira-service-desk-security-advisory-2019-11-0...
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When we create a Helpdesk ticket on the Jira Service Desk on behalf of the reporter, they are not currently getting any email notification. The ticket is created as Request type "none", when we chan...
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Hey, i am a bit unsure what the change of the customer permission will cause in the future. My actual situation is: Jira Cloud instance with several Servicedesks. Customer permission...
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Hello, we have a Jira project where we are creating tickets out of mails. For those tickets a default reporter is filled in. Now we want to add our customers to the Jira Service Desk for this projec...
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Hi community, right now, the counter-logic of ticket IDs gets up one by one. SD-1, SD-2, SD-3, and so on. Is it possible to change this counter-logic into a random counter? SD-268, SD-9864, SD-4, S...
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We are in the process of implementing Jira Service Desk (using Jira Server). The notification scheme being used for the event of "Issue Created" comprises the following notifications: &nbs...
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How to I extract goal vs actual for each of my ticket in a project and export the data in a cvs table format?
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I'm really struggling to add a Gmail email address as the default. I get this message and have checked though the Gmail settings and third-party app access is enabled. Can anyone help?
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Our customer doesn't want to use our support email or portal. They use their own ticketing system which then using a service account emails our support email which then creates a ticket automatically...
606 views 1 0 Deleted user November 7, 2019 -
I want to add a user. I know there email address but I want to make the password for them. Is this possible? Thank you.
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hi! I have licensed applications Jira Service Desk and Jira Software. Jira Software app works well. But I can't create any Service Desk project! I select any type of Service Desk project...
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What configuration should I do to receive an email every time my client writes a comment on a ticket
What configuration should I do to receive an email every time my client writes a comment on a ticket?
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Hi I'm implementing Jira Service Desk, so the customer portal is being displayed for all the Jira and Confluence users. Is there some way to turn off, hide or lock the customer portal meanwhile the ...
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Hi all, I operate within a team where it is required that we have several separate instances of Jira. Our dev team use Jira Software for Kanban etc, and we use Jira Service Desk to communicate with...
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I received the email below, and I'm trying to figure out if I am affected, or if I need to update my software. I have (on premise version, not Cloud) Jira Service Desk 4.1.0 (3 agent version), ...
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