Jira Service Management

Hello community,    I'm looking for a solution for deleting old issues, but I would like to avoid that this deleting would affect my statistics (amount of resolved issues). Any ideas?&nbs...

• gdpr
• jira-service-desk
• jira-service-desk-server
• server

Is it possible to use built in automation which triggers on a status change to: @mention someone on an issue add a watcher to an issue add a participant to an issue add a group as a watcher/part...

• jira-service-desk
• jira-service-desk-server
• server

I have been asked to make a jira service desk ticket type for users that install large quantities of network equipment. They are hoping to include a spreadsheet of the equipment in the ticket and all...

• jira-service-desk

Hello, We are having an issue that can't seem to find a fix or why its happening.   We are trying to move an issue to change the issue type of a ticket, but the problem is that when selecting...

• jira-service-desk
• jira-service-desk-server
• server

ve added my user account to the Project permission scheme as service desk agent and Project adminitration.  Still cant see the "Deactivate" option in the Service Desk Summary page, undet Develop...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to write a groovy script to create a map of all request types with their keys for a given service desk. I've gotten it to work using the RequestTypeService class, but I can only get it to work...

• jira-service-desk
• jira-service-desk-server
• server

I want to write a groovy script to create a map of all request types with their keys for a given service desk. I've gotten it to work using the RequestTypeService class, but I can only get it to work...

• jira-service-desk
• jira-service-desk-server
• server

I was not able to add some of the customers.  The error message is:  This customer is inactive.  You need to activate their account.   I am confused because they should not need...

• jira-service-desk

I now only have a few buttons:  While I used to have full workflow buttons - as seen below. I was arranging different screens yesterday, but I don't know how this one got changed.

• cloud
• jira-service-desk
• jira-service-desk-cloud

We have 15 closed status tickets with unassigned techs to it, how do I change to assign it someone when in closed status? Thanks

• jira-service-desk

Hi all I've recently started using service desk and have created some relevant request types, one being a "System Down". On the "confirmation" page of this request type (i.e. after the issue has bee...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a form that allows various aspects of an employee to be changed, e.g. their department, manager, job title and so on. Since it is an "all in one" form where any combination of items can be cha...

• jira-service-desk
• jira-service-desk-server
• server

In Jira Service Desk we leverage an approval workflow that has 4 approvers but only 1 needs to actually approve the ticket.  We are doing an audit and I need to be able to show in a report who o...

• jira-service-desk

Hi All , In server, I am able to see my java version but it still running the JVM version issue in redhat server. can you please help me with the resolution.   Note : before starting jira ins...

• jira-service-desk

Is there any way to customize this screen in the new user sign up process? Here's a screenshot of the screen below:   https://i.imgur.com/NBxCdag.png   Here's how I got here: New, unlic...

• cloud
• jira
• jira-cloud
• jira-service-desk

Does Insight store attachments in jira DB or home folder?

• jira-service-desk
• jira-service-desk-server
• server

Hi, community, We're trying to get data related to the request customer feedback.  Using the JSD Java API RequestFeedbackDetailsService we can get the RequestFeedbackDetails. We need both the...

• api
• jira-service-desk
• jira-service-desk-server
• server

Hello! Then i wrate on russian in Jira service desk customer task, text is correct. But in the e-mail message text not correct. Only -_--_--

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi When my users try open JIRA Service Desk ticket without login sometimes they see blank page. Problem start after update to JSD 4.x. Help me, pls.

• jira-service-desk
• jira-service-desk-server
• server

I am creating a bunch of projects with shared configuration. I see that the request types has to be setup again. And the fields within each request type.   Is there any way to copy / transfer ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hey there Guys,   can't find any useful stuff about this: Is it Possible to replace the parsing marker "—-—-—-—" in jira generated mails by a custom one?   Thanks! Regards Manuel

• jira-service-desk
• jira-service-desk-server
• server

I'd like to separate customers into groups with separate emails for separate customer portals with different support agents tracking tickets separately.  How do I configure a Service desk projec...

• cloud
• jira-service-desk

Hi,   I have just set up a new service desk, during the testing phase a customer is seeing a field on the request form that I cannot see and did not set.  It's a mandatory field that asks...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi We have used service desk for over a year for our IT department and now we're starting implementing it for other teams. Up until now, only people with accouns on our Active Directory were able to...

• jira-service-desk

I had made one project for multiple customers, thinking it was the right way to go. We do not have a lot of tickets per project, but across projects there is a considerable amount of tickets that we ...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• sort