Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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We have JSM data center version 11.1.1 Are boards an included feature? If not, do y'all anticipate that in an upcoming release?
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In Url field only company domain to be accepts,should restricted other domain.please let me know the steps to change.
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Hi, I would like to create a new Request Type that reflects the request source, such as Slack or Microsoft Teams. In the issue list view, there is a “Request Type” column on the right-hand side. Fo...
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We have a global automation being set-up for a year. Suddenly it is not working. Checked the audit log that it did not execute starting from yesterday (05 Jan), even we have the work item match...
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i havent received my payment yet
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I need to know the best method for writing customer data from our CRM directly into our service management space.
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We have recently transitioned to Jira Premium. Some of our users are now reporting a loss of access to the Jira Customer Portal. Upon checking, their accounts still exist. Sending a new invite create...
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Canned Responses are no longer visible in individual Jira tickets. Did something change? And is there anything I can update to have it reappear back in each ticket?
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Product Jira Cloud Jira Software – REST / Agile APIs Description We are consuming Jira Cloud REST APIs to fetch stories for backend processing. We are seeing a mismatch between Jira UI behavior a...
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Hello, I am trying to migrate from Opsgenie to JSM/Operations for alert management, and I am encountering a problem. I have set up the integration, and I am able to automatically create alerts when...
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I have an email address from which all emails are being rejected, and I cannot determine why. In the process log, the email is displayed as rejected with the following details: Automatic reply email...
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Hi, Please advise best practices and recourses to migrate Atlassian analytics data from one jira site to another within a company.
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In project while checking the status provisioned tickets are not showing while other status like open,closed..etc showing. we have many tickets having status provisioned.
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Please let us know if it is possible to completely replace support@coronationtechnology.atlassian.net with support@ooe.com.ng for request creation and customer notifications, or if there is an altern...
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Please let us know if it is possible to completely replace support@coronationtechnology.atlassian.net with support@ooe.com.ng for request creation and customer notifications, or if there is an altern...
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I'm in multiple space of JSM. We have lots of automation migrated from old JSM projects. I used to be site admin (this role is no longer available in the new JSM environment) and was able to run and ...
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Hola gente, Tengo un problema con uno de mis sitios, donde el banner no ocupa toda la parte superior de la pantalla.. en mis otros sitios y espacios, la imagen se observa "extendida". Acá he probado...
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Is there a way to program the Jira Service Management widget with required fields such as URL, name, email?
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Hi all, I'm receiving a 403 error below when making a call to Jira Ops using a Jira service account. { "code": 40301, "message": "Accoun...
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I have a query that was handed to me, and I am looking for the query number assigned to it. I need to use it in a confluence page. Thanks
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We are creating a project in Jira Service Management using shared settings through the API. However, when the project is created via the API, default request types are appearing even though they do n...
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Is there a way to enable a toggle where i can choose either to reply or to reply all in the JSM ticket?
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I’m preparing for the ACP-420 certification and want to practice with questions that match the actual exam difficulty. Are there any platforms that provide mock tests or question sets at the same lev...
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Hi, When I go to add a virtual agent I am prompted for the project name which is fine, I can enter that. However on the next question it asks to choose a default request type and it does not l...
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Is the only way to get the average time to resolution in a dashboard through an app or can this be done with Jira's built-in features? If it can be done with existing built-ins, how can this be done?
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| Subject | Author | Posted |
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| May 29, 2025 11:41 AM PDT | ||
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