Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello Jira Community In my Jira project the Organizations and Approver Groups section is not intended for Agents and i want to hide or restrict the agent access to particulat section as...
-
Hello Jira Community In my Jira project the Automation section is not intended for Agents and i want to hide or restrict the agent access to particulat section as it is not relevant to their...
-
Hi As part of using JSM, we're receiving emails from ***@myorg.atlassian.net Is it possible to change it to my domain? Thanks Rom.
-
I need to import the test cases from Excel sheet and integrate this to my project as Tasks
-
We just updated to JSM Data Center 10.3.10 (latest LTS), but unfortunately two apps didn't work with that version. We then updated to 10.7.2 and observe the same effect: The apps are: Active Direc...
-
We’ve been thinking about a gap in how we celebrate and recognize developer achievements. Jira Service Management is fantastic for tracking issues, approvals, and workflows — but once a project miles...
-
Hi Community, I'm experiencing an issue with the Assets Reports dashboard in Jira Service Management (Cloud) and hoping someone can help. Problem: In the "Attribute analysis" report, I cannot selec...
-
I have a Jira Service Management ticket and want to transit the status to work in progress whenever the created linked item which is on JIRA software project changes its status.
-
I need to correct several values entered through a Jira request. These user errors occurred in drop down fields. Some of my fields can be changed in the agent view (see image), some cannot. Why would...
-
Need to reset credentials to Policy Tech
-
If I set up self-help documentation in my Customer Portal, how can I link to it from within my application without requiring an additional login and without making my help documentation public.
-
Hi All! I need to write an automation rule where after adding a comment, if this comment has the value "Valor bruto:" or "Valor inicial:" or "Valor:", the value after the ":" is added to the...
-
How can I hide the “Organizations” and “Approver groups” fields from the “More fields” section for A
I'm working on improving the agent experience in our Jira Service Management project. Currently, agents see too many fields under “More fields,” including “Organizations” and “Approver groups,” which...
-
ATTENTION! The TEAM REPORTS app is back up and running! Temos o aplicativo Team Reports no Jira e, da noite para o dia, ele parou de funcionar. Eu realmente preciso desse a...
-
Temos o app Team Reports no Jira, e da noite para o dia ele deixou de funcionar. Preciso muito deste app. Conseguem me orientar a como corrigir? Não sou admin do Jira. Temos uma empresa que presta...
-
Hello! How are you? I need to provide a Jira API token to a user outside my organization so they can extract some data from the platform. This user is a client user of ours. I've already tried to ad...
-
Hello Atlassian Community, We are unable to access data submitted via a Jira Service Management Form within a Jira Automation rule. The relevant Smart Values (both {{form.state...}} and {{issue.f...
-
Hi Community, I'm currently working on refining user permissions within Jira Service Management and would like to restrict access to the Automation tab for agents. The goal is to ensure that only ad...
-
I have an import configuration set up in Assets; and writing a scheduled automation to run the import but the API routing wants the import ID. Any pointers greatfully appreciat...
-
Hi all. I need to edit/block a user on Jira, but I can't see them in the general Jira user screen or in the project people list. I can only see this user as a contact in open tickets. How can I fi...
-
Jira used to have a keyboard shortcut “e” that allowed you to edit the ticket and assign it to someone, which would then open an editing window. Now, when I press “e” in a work item, nothing happens....
-
I was given admin permissions for a particular project, but still I am not able to see the Knowledge Base Option. For context: I am talking about the demo service project This is what I am seein...
-
Need to the automation in JSM if the customer is added in any project and If that user has a specific domain so by default it should added to one portal
-
Hi there, I have a large chunk of text that comes into an automation rule as a variable. Part of that variable is this text={"StarterName":"Jill Hampson","StartDate":"2025-09-19","Department...
-
Hi Team, We have just recently moved to Cloud version for JSM. I have created a dashboard for our Exec Team to have easy access to how our Tech Services Help Desk is performing in real time.&n...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 9 | |
| 8 | |
| 7 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| Thursday | ||
| Tuesday | ||
| September 26, 2025 9:05 AM PDT | ||
| September 9, 2025 11:40 AM PDT |