Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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The bulk create issue REST API: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-bulk-post It includes a transition attribute in the payloa...
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I want to have 2 transitions to a Cancelled status 1 for customers that is restricted based on current status. The Customer shouldn't be able to cancel a request that's In Progress because the te...
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Hello, I am in need of help on a Python script that I unfortunately am not a Python expert at all. The issue is, currently we are successfully able to send an event coming from JSM to JEC and ...
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Hi all, I'm noticing that the knowledge articles that are appearing in the request form are all in caps. For example a Knowledge Article like "Software User Process" will show up as "SOFTWARE USER PR...
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Hi everyone, we have an issue with the SLA in one Jira. We get the error: Error rendering 'com.atlassian.servicedesk.frontend-webpack-plugin:sla-web-panel-react' , while other JSM projects wo...
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We want our Jira Forms to automatically populate the user's Email Address when the user's name is selected, and have the Email Address field populated We have tried multiple approaches, but can't fi...
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Do we need licences for customers to log new feature ideas through product discovery via Jira Service Management?
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I have downloaded copies of the Data Transfer CSV report from a test I completed. However, the reports do not contain sufficient details on failed issuetypes and entities. Currently, I ha...
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Hi everyone, I’m looking for advice from anyone who has implemented a partner, reseller, distributor, or multi-tenant support model in Jira Service Management Cloud Premium. The hierarchy we need t...
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Hi, Yesterday i setup the DNS recoard for Emails under the organizatio settings and after some time Atlassian was able to verify the recoards. then over the evening Atlassian is no longer...
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Hello, We subscribed to the free version of JIRA for our PoC and trying to create an API key to connect SAP cloud ALM but nothing happens! After choosing the name, scope and by clicking create API ...
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Hello, I just finished setup customer portal, and decided to test. Opened customer portal in incognito mode, logged in and immediately "we couldn't load this page" error occured. Che...
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I have many Service Desk projects for many different real world "Events". What we would like to do is to only maintain 1 Service Desk project but the Events visible to a Service Desk user in a drop ...
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When a Primary Incident is linked to a PIR in JSM, an Incident Summary card is rendered on the PIR issue, showing a fixed set of fields pulled from the Primary Incident: Incident created / ended, Ong...
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Hello Atlassian Support, We are configuring customer notifications in Jira Service Management Cloud and would like to display, in the email template body, the users added as Request Participants (id...
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Required fields in their quest form are being bypassed, allowing customers to send requests without completing them, even though they are set as mandatory. This results in incomplete information and ...
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I opened a new Service Management for our helpdesk. I didnt adjust something but every mail that i sent to the default atlassian mail adress doesn't create a ticket. in the logs I only get ...
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Aqui está o texto para o fórum: How long does automation limit reset evaluation typically take? Category: Jira Cloud / Automation Hi everyone, I'm currently dealing with a critical situation ...
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Hello, I have an object type containing all the employees, each employee has mainly 2 attributes, one of email adress, and the other of "Site", I want when someone opens a ticker from the po...
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I have found some posts similar to this and have tried to come up with a solution but have had no success. I have a form for news starter/leaver/role change and the first question is a radio button....
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I'm looking to have the contents of my portal forms populate the description field in my Service Desk queue. I have an automation flow set as follows: - Trigger: Forms Submitt...
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Hello everyone, I have an issue with one of my jsm espaces. When I opened it, I had an error like that: Some problems need your attention The user to run automation rules is misconfigured &nbs...
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The Jira field 'Category' with field type 'Category' is always on 'CLOSED'. I am talking about this field: When I try to edit this field, I receive the following message: "This field was...
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Hello community, I'm preparing for my Jira ACP-120 exam. Can anyone guide or help me through the preparation part. Any suggestions regarding the notes, materials, Sample papers etc will help. A...
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I have a working integration setup between JSM (both PROD and Sandbox) and Microsoft Teams. Currently, all alerts go to one Teams Channel. Recently, I wanted to categorize this and forward alerts to...
Related collections
Atlassian Community Events
| User | Count |
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| 17 | |
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| 4 |
| Subject | Author | Posted |
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| 9m ago | ||
| January 24, 2025 4:31 AM PST | ||
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| January 22, 2025 12:24 PM PST | ||
| January 17, 2025 6:37 AM PST |