Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Wie kann man denn in der neuen Cloud Oberfläche Portalkunden löschen? Den Menüeintrag gibt es ja nicht mehr. und unter den verwalteten Konten laufen die nicht auf.
-
I have an environment with a service management (service desk) project which can ads up to 10 email adresses. Each service space can have up to 10 connected email accounts I want to creat...
-
Could someone please assist me on how I go about building this into Jira, I have come from a Service Now background and never used Jira. This is what I am looking at and whether this is ...
-
We use Jira Cloud + external directory via Atlassian Access / SSO with Intune/Azure AD. Sometimes it happens that someone is needed for an approval but the person never logged in and is inactive. Is ...
-
I have already tried the following: https://<jira>/rest/servicedesk/canned-responses/1/search/{Project_Key} This gives me the following response: { "cannedResponses": [], ...
-
Hello, I am trying to display the request form that the customer filled out in their request follow-up. I cannot find an option to do this. Can you please help me? Thank you.
-
How can I set up the amount field to display a thousand separator and two decimal places, and the date field to display as DD/MM/YYYY in the Service Management Form?
-
Hello, I have a company-managed project. Due to my company's restriction, only Atlassian support team can be Jira admin. While I am an admin for the JSM project, I do not have the Jira admin capabili...
-
I recently created a few new request types under Service Request by myself. I was trying to add our group email address to all the new request types under Channel and Selfservice ⇒ Email. However a...
-
We have 2 graphs in our JSM dashboard. Both currently just say "Days" for y axis, which I'm pretty sure is calendar days. Is there a way to make the y axis business days
-
Hi, I am trying to configure a specific user setup in my Jira/Atlassisan IT Service Management project/space and have had little success after following numerous guides and steps. I'm hoping someone...
-
I'm working on an automation that will change who the reporter is on an issue from a client to a different 3rd party. During testing, the reporter is changed successfully, but any comments left...
-
Hi Team, I have a question about Change request work type. I know that this will be removed from Standard plan on Nov 15th and the thing is that we will not to upgrade to Premium Plan. What would be...
-
Hi Team, I was trying to build an automation that will be triggered during ticket creation, for example if there are 4 attachments uploaded in the ticket during ticket creation. I want to cre...
-
Hello All, Any one help me to remove Minus field in Time spent by Agent field in JSM i have checked the Time zone in Personal settings and global setting still it is not changed .
-
We want to automate the updating of a custom field using API. Our Atlassian admins say that it requires Administrator privileges to update custom fields and that it would be a security risk. Is there...
-
...eturn true } // Validate group membership def isInGroup = groupManager.isUserInGroup(user, allowedGroup) return isInGroup Can you kindly help with this? Regards,
-
Доброго дня! Підкажіть яким чином можливо додати поле Request participants: в Issue Security (рівень безпеки проєкту) - в поле "User custom field value"
-
I’m creating Jira Service Management (JSM) requests via the Cloud REST API using OAuth 2.0 client_credentials. Steps and results (all identifiers redacted): Get access token (client_creden...
-
Is it possible to keep a form always open so that I don’t have to reopen it each time? I have already enabled this setting: Keep this form open for editing. I’ve added a form to a request ty...
-
JSMにて組織ではなく、個別にカスタマー追加したユーザーについて削除するにはどのようにしたら良いでしょうか。当方で調べたところカスタマー画面にてユーザーの右側に表示される「・・・」より「削除」を選択する方法が出てきたのですが、現在のJSMのカスタマー画面では「・・・」の表示はなく削除項目が見つけられない状況です。
-
Hi, in one of my company-managed spaces (projects) in JSM, I have a multi-user picker field to select attendees for a meeting. We have over 10,000 people who could be selected as attendees and some o...
-
These are my current rules. They allow work items created with critical priority to create an alert. And to close that alert if the work item is resolved. I want to add functionality so that if a ...
-
Hi there, We are using JSM for customer support. In numerous cases, what starts as a support ticket ends up as billable/consulting work. The goal is to somehow transition the same ticket into ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 11 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| 10 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |