After a user hasn't commented for 4 days, we give them a warning then close their ticket. Is there a advanced search command like lastusercomment, and that will return the date the user made their last comment?
Hello @Joshua Lawrence
What is your use case for that?
There is an official KB article, but I do not know if this solution fits your demands.
https://support.atlassian.com/jira/kb/how-to-create-a-customer-ticket-follow-up-process-in-jira-service-management-using-automation/
Best,
Arek 🤠
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