why customers cannot see assets when they are reporting an incdent in the portal?

[minerva_pujol]

I configured application lists in assets and added affected services in customer portal incident work type.

Unformtunately, I cannot see from customer prespective this fields in the portal quen creating a ticket. I do not see how to provide a solution or permssions to them 

[Marc -Devoteam-]

Hi @minerva_pujol 

Grant yourself the Service Desk Customer role on the space and you can see the portal and create a ticket.

On topic on the asset schema where the objects are in, in the schema settings within roles, under Object schema users, in the groups secton is the group "jira-servicedesk-users" and "jira-servicedesk-customers" added?

If they don't have access, they can't see assets on the portal.