Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I want to map multiple customer service desks into one servicedesk, for this I want to pass rights downwards. So a group in which the member groups are located with their respective ...
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I have connected JIRA API in PowerBI, I want extract data from list inside of anothe list.
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I created a status with the Project Created name with the category DONE to close the tickets when we transition to that status (project created). It doesn't work because in the All open queu...
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One of the leads for a project requested I make all fields optional. I went into the field configuration for the project and set them all as optional. A couple of them were dynamic and I went into th...
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Hi. Is there an app I can use in JIRA that allows for scribbling of signatures?
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OCP Help (Jira Service Desk Project) OCP Help - Queues - Service project - Jira Service Management (atlassian.net) Agent (5) OCP Admin (Lead) OCPAdmin@dcas.nyc.gov Eric Hsiao (Prime Agent) EHSIA...
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Hi guys, I'm relatively new to the administration of service management and I'm still trying to improve the product for our workflow. I hope some of you have some ideas to share how I can solve my "...
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Hi Everyone, I've created a duplicate of the Service Request with Approvals called Service Request with Service Owner Approval which has the exact same workflow with the exception of the app...
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Hi! I wonder if it's possible to custom (in this case remove) request types, or statuses, when filtering requests in the Portal. We are only using "Report incident" and "Request change", the other ty...
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Is there a way to have another form be suggested on the current form that the customer is using? Example: The customer is filling the form on IT, on the lower part of the form there is a suggestion ...
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Hello, I'm trying to create an automation for my team. That whenever a form is submitted it will get assigned to a specific group. I've created the group, however it is not showing on the Group list.
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How are you handling your attachments in your Jira Service Management? One single field for all attachments? One dedicated field per type of attachment? The best practice is to have attachments ...
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Hello Community! Hopefully you can help me out. As the title says, I would like to prevent users that show up as "Not a request participant" from adding comments on an issue that is closed. ...
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Hello, I am trying to create an automation to assign issues to Service Desk Agents. But, I would like to assign issues only to the Agents how are logged-in (i.e. not on holiday/sick etc.) I can't f...
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Hi, hopefully anybody here knows if it's possible to restrict access to assets per project? I'm working with a on premise installation of Jira Service Management 8.20.10 with the asset navigator pl...
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Hey there, I would like to know if there is a way to create customers from an AD group. An AD account with email address should automatically become a customer in a service center. Is there...
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Dear community, we are a small IT department of a clinic and we are using Insight for our asset management. We import a lot of data from our SCCM or Nedi, but new hardware assets are created manuall...
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Hi, I would like to setup JIRA Service Mangamenet for 3 employees in another organisation. Can i still signup with my company's email address and add 3 employees from other organisation in their site...
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Hi all, Sent myself down the rabbit hole with this one and am not sure how to close it off. I have a little purchasing workflow that when an issue is approved the items that were selected on the po...
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Hi Team, All app disappeared from manage apps (e.g Elements Copy and Sync, Mobility for Jira, Multiple Filters Chart Gadget, SAML Single Sign on,) page upgrade to V8.20.11 except the fo...
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We are excited to announce some important changes to the way issue counts are loaded in Jira Service Management. This change will help balance load for large scale projects, and identify inefficient ...
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I want an automation rule for incident tickets, to set a field "Customer Facing" as "Yes" if any one of the selected objects in another field - "Impacted Services" - has the "Customer Facing" attribu...
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We have created a custom workflow that allows us to move between the basic workflow steps such as Waiting for Support and Waiting for Customer but also lets us add an approver and move it to peer rev...
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Freshservice will no longer work with API V1 after Nov 30th, 2022. The documentation on integration with Opsgenie only explains the set up with V1. Is there any new documentation or could someone exp...
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Within the service queue portal, when anyone submits a form, the first required field is "raise this request on behalf of." Is there a way to remove that field within service request types?&...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |