I can't change incident type in a request type

[Michael Davis De Martis]

I'm following the steps of the following link https://support.atlassian.com/jira-service-management-cloud/docs/replace-the-workflow-of-a-request-type/ But i can't see the option Replace workflow.

I would like to be able to change the incident type. Any clues on how to?

[Trudy P Claspill · Accepted solution]

Hello @Michael Davis De Martis 

Welcome to the community.

Are you part of the early access program mentioned in the note at the top of the article?

If not, you will need to click the link in that note to learn about joining the early access program.

[Joseph Chung Yin]

@Michael Davis De Martis -

Welcome to the community.  Just as stated by @Trudy P Claspill . once you joined the EAP, Atlassian should enable the functionality in your CLOUD env.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.