Issue Activity mention

[Harrica Rion]

Hi Atlassian Community,

Hope you well.

I have some problems with mention on issue activity.
So here's the chronologies :
- 1 of my team before can mention people's or customer on the project issue comment.
- But since this week she can't mention people's or customer on the issue comment.
- I think there's some error or there's update features. So, I tried to mention people's on the Issue comment, surprisingly I can mention people's and customer.

- And my other colleagues tried to mention people's and customer on the Issue comment and they can. (their role on this project are same/equals)
- I tried to look some settings and option about this but I can't find it.

Why this happen? and how can I fix it?

Thank you

[Walter Buggenhout · Accepted solution]

Hi @Harrica Rion,

The ability to mention people is linked to Jira's global permission Browse users and groups.

This is granted via Jira Settings > System > Global permissions. Users need to be a member of one of the groups assigned to this browse users and groups permissions. Otherwise they cannot access the user list.

Hope this helps! 

[Harrica Rion]

Hi Walter, 

Thank you for reaching me out.

For permission I just checked and the permission same. 
this user are have same roles like others, and all the permission based on the roles.
I don't know why only this 1 user account can't mention people's.

Thank you