Community resources
Community resources
Community resources
Jira Service Management
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We have set up integration with Teams in the incident management of jira service management. I have now created an incident issue and completed the connection with teams in the "Microsoft Teams" ite...
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Hi folks, We have some request from end users that hits our API. The API then sends an email to an inbox that is linked to Service Desk. Issue is created and an acknowledgement email is set back t...
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When a customer logs a ticket in the portal, it is successfully accepted, but then when they choose "created by me", the ticket doesn't display. Some background info: they are customers assigned t...
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I am trying the free-cloud version for a service desk. I am using the balance workload rule (JSM) and I defined a call-on schedule (opsgenie) but when the customers (unlicesed user) raised issues by ...
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How do I add holidays so that my SLA is not breached.
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We currently have an automation running that upon creation, it automatically assigns the Asset belonging to that user (from Assets/InSight). However, this is currently happening for all issues. Exte...
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Is there a way to change the layout of the /servicedesk/customer/user/complete-signup Register page?
Hi Community, i am looking for a way to change the layout of the register page. /servicedesk/customer/user/complete-signup Register page I want to add a another field there.
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Is there a way to edit who can customize the help center?
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Dear Team, I am facing an issue and I need your advice, i use Jira service management standard plan and I want to use the assets and assets discovery feature but I can't afford the premium plan pric...
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Hey guys, I'm using the native SLA for Jira Service desk with a dedicated calendar i've created for the team's working hours. I want to have a filter for tickets who has been opened not dur...
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Is it possible to somehow within one team, send notifications to different teams channels based on the alert source for example. Like: from Zabbix to channel Zabbix in ms teams, Sentry to sent...
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hi I mean, first i have tickets created with fields completed with value of the an user as the full name. Then i eliminated that user and moths later i create a new user with the same username...
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We know with Assets Discovery support we can discover hardware. About software, I don't know if Assets Discovery supports the discovery of software licenses Also, whic are the best practices t...
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Hola Comunidad, Buen Día..! Estuve configurando los esquemas de seguridad para un proyecto, y me surgen las siguientes dudas: 1.- A un proyecto se le puede configurar un sólo esquema de seguridad...
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Hello, we had an automation rule runnign for the last months. The goal of the rule is to copy the values of the system field Organizations to a custome field "Customer organizations". We need the C...
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Hello, this article describes how to assign priorities to different projects, but the system does not have this field in the "Issues" settings section. Has this setting been removed from t...
- Question
- cloud
- jira-service-management-cloud
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Hi, I can see so many Permissions Schemas which one is configured for which project. please find the attached screenshot Can i Delete remaining things which are not associated with the projects. ...
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Hi All, I'm currently integrating PRTG following the documentation here. At some point, on PRTG side, we have to provide the payload to send to Opsgenie when a threshold is re...
- Question
- alert
- integration
- opsgenie
- prtg
- tag
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Whenever a user comment with a link in the issues the respective assignee or reporter are getting notified with a link duplicated multiple times in a single line by which user is not able to open the...
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Hi, If i remove a user from the JSM Project if i login as a Same user then Still i can see the project and once i create the issue then it is showing some error message. can some will help me out w...
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Hi, In my JSM Instance I have removed a user from all the project but still the user is able to access the Service Desk project. Please find the below screenshot. Even though user is not part ...
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Hi! I am trying to create a custom field on an issue to find available computers in stock assigned to the business unit in scope for the issue. When the issue is created, an employee record is assi...
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Hi. How I can restrict the project role to link issues only on subtask level? Thanks. Regards, Saqib Dar
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Hi, How I can export a single project and its attachment from one server on Jira service management datacenter and export it to the other JSM. server: Linux Thanks. Regards,
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Hi, we are from eGovernments foundation. we have any chance to get community Licence for free and we are non-profitable ognanization.
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