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API Interface for Internal Comment

Catherine Martin
Catherine Martin
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November 8, 2022

What API interface can be used to retrieve an internal comment flag? This is to easily differentiate if comments in the Service Desk project is either an external or internal. 

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Joseph Chung Yin
Joseph Chung Yin
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November 8, 2022

@Catherine Martin -

Welcome to the community.  Here is a link on JSM REST API regarding to comments -

https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request/{issueIdOrKey}/comment-getRequestComments

In the returned JSON body, there is a property indicates comment is public or internal.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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