Community resources
Community resources
Community resources
Jira Service Management
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Hi team, I would like to know more about ''Insight'' in Jira. I want to learn more about the Insight option, is there any videos available at Atlassian University? please let me know. Thank ...
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Hi I would like to use automation to add an Organization to the existing organization (if any) on certain service desk tickets. I am having problems with the syntax for Organizations in advan...
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I've setup a form that I would like to sync to Airtable. I've setup Custom Jira Linked fields associated with the project screens and associated these Jira Linked fields with form fields. The Jira ...
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Hi, Can some one will help me out how to perform data look up rules for Impact urgency and Priority. In change request i am having 3 fields which are Impact Urgency and Priority. If i change the I...
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Dears, what is the possibel actions than can we take if SLA breached BR,
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Can some one will help me out i want to assign a user who is created a change request under Reporter
Hi, Can some one will help me out i want to assign a user who is created a change request under Reporter field. please find the attached screenshot for your reference. Thanks,
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Hello! I have an automation set to close the parent ticket once all of the linked issues are completed (moved to Resolved status). However, I've noticed that the closed parent tickets actually remain...
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Hello! We're using Jira Service Desk for managing Localisation requests. In one request raised there might be 5 or more different languages requested. I'd like to be able to add different part...
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We are using request types in JSM for onboarding, offboarding and users change. The user picker list for offboarding and user change is only populated with active users. This is as expected a...
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Hello everybody. My company has a Jira service desk (Management). I would like to know if it is possible that a particular request made by our user portal is only notified to an agent, so that the sa...
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We're exploring the Jira Service Management free cloud version to use for our support desk. However, for cases where I am adding public comments to a ticket the email sometimes is not being sent to t...
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I have a usecase where I would like to create a ticket in zendesk when an issue is created in JIRA. For that, I created a webhook and linked to workflow using post function. However I don't find it f...
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Where can I find the Atlassian Systems Security Certification related to backup and restoration of our data ? Compliance and Risk Management of the Projects and Data that we created in Atlassian - Se...
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Hey there, Is there a way that when you are importing user information from Azure into Insight via CSV you can bind the name in the manager field to the matching Jira user so this can be used in aut...
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we are setting up head offices and our offsite sites in Insight to link back to out equipment etc. Has anyone set up locations in Insight, would love to see some example's?
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...est this I invited my personal e-mail address to log in to our online support portal and hopped on to a private browsing window to see what the customers see and it's true, only certain images appear.&n...
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Dear support, Our Jira's email request stop working recently and we think that is probably due to the disabling of password basic authentication in Microsoft exchange online. We have followed the s...
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Hi there, In an approval automation I have the reporters manager being assigned as the approver which works as you would expect. For a second level of approval though I want to display the reporter...
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Hello Community, When calling the Service Desk API for getting a request in python: url = 'https://<my-domain>.atlassian.net/rest/servicedeskapi/request/<issue_key>' auth = HTTPBasic...
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Hello everyone, This is Jehan from Jira Service Management with a follow up to an issue create release that we had begun rolling out. While the majority of you provided overwhelmingly positive feed...
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Hi, we are trying to run an automation however having issues with the last part. Basically when a CAB is approved and in awaiting production deployment, after 72 business hours once the implantation...
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If I try to view the customer profile under the customers under the "Channels & People" section it just goes to a pages that says Looks like we’re off the beaten track We landed here f...
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We will be putting software into Insight soon, thinking outload what is used for the unique key?
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Hello, I'd like to get instructions on editing the auto reply when users submit a ticket. Please advise
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Hi, I need to create several tickets based on certain dates. I have about 14 different tickets I need to schedule and I am trying to keep them within one -3 automations. However I cant seem to find...
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