One of my users cannot access the board view

[Carlos Cuenco]

We have a JSM project setup, which I've been made an admin of. Right now, there's a good dozen users that have full access to it, but there's one user (only one) that cannot access it in Board view. He can see a list of issues, but he cannot view the project as a Board. What can I do about it?

[Trudy Claspill · Accepted solution]

Hello @Carlos Cuenco 

Welcome to the Atlassian community.

Have you granted the user the JSM Agent role/license? Have you added the user to the Service Desk Team role in the project?

[Carlos Cuenco]

Yes to the second question, they have the Service Desk Team role. Don't know about the first one to be honest, where would I check that?

[Trudy Claspill]

Regarding finding out if they have a JSM Agent license you would need to talk to the people who manage access to the Jira/JSM product such as Site Admins, User Admins, or the Organization Admin.

If I user has both a JSM license and is added to the Service Desk Team role in a JSM project then they will be able to see JSM specific functionality in the panel on the left, such as Queues and Customers.

[Carlos Cuenco]

Thank you very much Trudy, you've been a great help!