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One of my users cannot access the board view

Carlos Cuenco
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October 6, 2025

We have a JSM project setup, which I've been made an admin of. Right now, there's a good dozen users that have full access to it, but there's one user (only one) that cannot access it in Board view. He can see a list of issues, but he cannot view the project as a Board. What can I do about it?

1 answer

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Trudy Claspill
Community Champion
October 6, 2025

Hello @Carlos Cuenco 

Welcome to the Atlassian community.

Have you granted the user the JSM Agent role/license? Have you added the user to the Service Desk Team role in the project?

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