Community resources
Community resources
Community resources
Jira Service Management
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Greetings, I am working on setting up a new environment for Service Management on the Cloud. I am trying to find a way to have the same context fields show up each time a tech opens an issue ty...
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We have an opsgenie global Incident Managment role and would like to give them Admin readonly rights so then can view teams and diagnose alert failures based on team configurations. However we ...
- Question
- administration
- cloud
- opsgenie
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...emotePort : 5985 InterfaceAlias : Wi-Fi SourceAddress : 192.168.4.55 TcpTestSucceeded : True What am I missing?
- Question
- assets-discovery
- jira-service-management
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I'm setting up integration. We have a few Opsgenie>Slack integrations. One is "default" - no team specific. That's where our alerts go to. I'm setting one up just for our team. Now when ale...
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I created a custom Last Public Comment Date field to use in my projects, but it displays as the time since, not date/time. Is there a way to change how this displays in a screen/column, or do I h...
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Hi, we saw in the Youtube video titled "Get to know Insight for Jira Service Management" that it is possible to view in a graph the object details linked to an object selected in a field in an issue ...
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Jira Data Center 9.0.0 Git Integration for Jira 4.4 Gitlab Enterprise Edition 14.10.5-ee Self-managed/hosted on a closed, classified environment I am trying to come up with a filter to return iss...
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Good afternoon, I created a service desk project to collect some proposals, we have a lot of employees without user account becasue they don't need it to work then i would like to create as a "defau...
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I'm attempting to make a rule that will transition a status if a client comments on a completed issue. Pseudocode: If status in complete, done, approved and new comment m...
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Existe a possibilidade de um historia ir passando pelo fluxo dentro de forma automática, a partir momento que estou movimento tarefas/bugs/correções que foram estão apenas vinculadas a elas. Atenção:...
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good afternoon! I am the administrator of the space https://trisystems.atlassian.net please tell me why our team was transferred to a paid plan? what are the limits on users in our project? Thanks
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Hello everyone, we are using data center and JIRA Insight with various imports. We want to have a much better KPI informations from tickets, so we use the REST API to import Tickets to another Softw...
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Hi dear community, Our customers mainly use the e-mail channel to send us JIRA service desk issues. That means: All they usually look at is the e-mail notifications which are sent when a comment is ...
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Hi I defined under modules in atlassian-connect.json webhook of issue_updated: "webhooks": [ { "event": "jira:issue_updated", "url": "issue/issue-updated-hook", "exc...
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Hi Everyone! I want to make the SLAs visible from the customer portal. Our clients want to track the SLAs from the Portal once the issues are created. How can I do this?
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Hi, In JSM in Approval workflow how to add if the user is Rejected need to show Add Comments screen. which the user can be able to add some comments and close the ticket. Please find the att...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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Hello Team, Is anyone integrated Opsgenie with Alicloud? if yes, pls share the steps.
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Hi everyone! I want to remove the "critical" priority and leave only "low, medium and high" for the "change" issue type only. On the other hand, I want the "incident" issue type to have the "critica...
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Hi Atlassian community, I have recently been testing the built-in CSAT survey for a team-managed project. I'm aware that the responses get captured and stored in the standard "Satisfaction" ...
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I looked into forum whether there is any question related to this but couldn't find anyone. I have integrated JSM with elastic enterprise search (Workplace search). Over there in workplace I'm...
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i cant change the actor while using automation.
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The customer is registered with an email in the system. It worked before, but now its just a blank page and the customer cant get into Jira and report bugs. I have tried to delete and ad the customer...
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I'd be interested in knowing your unusual SLA failures
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Hi there!! We are trying to give access to an external user to one of our ticketing inboxes and the user is not receiving the email confirmation to join our channel, which it means that she doesn't ...
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Hi all, Love the product each customer is assigned a project and works and looks amazing, however if one of my customers open the portal and click on the help centre it shows all other custo...
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