Jira Service Management

Dear community! Why is there no provision for system administrators to manage JSM projects without a license? Why is a license required for this product? This obliges to allocate a maximum of ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• licence

I am trying to figure out if there is a way to set a default value for an attribute in our Insight Schema (renamed to Asset Management I believe).   For example, I need to set the default valu...

• Question
• asset-management
• insight
• jira-service-management

  Hi -    I am looking for some examples of: Status page integration with Opsgenie Ease of automation with statupage (APIs, tools, recommended settings etc)   An...

• Question
• opsgenie
• statuspage

On September 23rd I stopped receiving email notifications from Jira and Confluence, while I was receiving them regurarly before. This is what I did: checked spam folder signed out and back in&nbsp...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi All,   Is it possible to have an automation in which, when a specific comment/reply to a customer is added, the status will change from Waiting for Support to Resolved?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have a manual automation trigger that transition support tickets that are spam to the cancelled workflow state and set the resolution to "Spam" (a modified resolution state). I'd also like to be a...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• spam

let’s say I am currently using Jira Services at  https://****.atlassian.net.  Is there any way to change Jira url?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello Team,  Jira service desk management doesnot allow administrator to edit the queue.   

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I want to create a report on dashboard where would like to showing total issues created  each months on x-asix v/s automation or any other filed on y-axis 

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Atlassian Community! My name is Gemma and I’m a Product Manager on the Jira Service Management Cloud team. When setting up a new service project, you can choose from a range of Jira Service Ma...

• Article
• analytics
• atlassian-teams
• cloud
• finance
• getting-started
• +5 more tags...

I have created several projects in Jira Service Management. I would like to handle portals with different display/operation permissions in one help center. Specifically I would like to do the f...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

• Question
• jira-service-management

Hi, How to perform Date validation in Jira service management Date validation needs to be performed here so that it will take only future dates.  

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, Hi, While adding the Approval step in Workflow i am not able to find the fields which are there in form. Change Reporter Approver and Production Reporter Approver fields should be at the workf...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I want to add space bar in portal field name

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Jira shows the SLA on the report page, but when I try to pull the same in the report, it does pull blank data only.     And then When I user filters to pull this into a report, I get...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

よくあるお問い合わせ Q.Jira Service Management(JSM)で社内での問い合わせの対応を社内ポータルとして活用しているが、カスタマースキームとJira通知スキームが二重管理となってしまっています。なにか改善策はありますでしょうか。 Q.下記のドキュメント内に社内向け内部サービスプロジェクトでは、 “カスタマースキームの無効化が推奨” とされていますが、なぜ推奨されて...

• Article
• from-atlassian
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• language-ja

よくあるお問い合わせ 内容を間違えたまま起票されることをなくしたいので、 Jira Service Management のポータル上でチケットを起票する際に入力チェック（バリデーション）を行いたい。   解決策   大変恐縮ですが、 Jira Service Management の標準機能では提供されておりませんが、 3rd party から提...

• Article
• from-atlassian
• jira-server
• jira-service-management
• jira-service-management-server
• language-ja
• +1 more tag...

Hello team. We have been using Opsgenie for about 4 years. but today our accounts were suddenly disabled. Please investigate this matter ASAP.

• Question
• cloud
• opsgenie

Hello everyone! We have an upcoming release of a new request type configuration experience in Jira Service Management, and we’d like to invite you to join a limited Early Access Program! With thi...

• Article
• cloud
• custom-field
• jira-service-desk
• jira-service-management
• jira-service-management-cloud
• +3 more tags...

Can you please give more detail on when Jira Service Management Enterprise Cloud will be HIPAA compliant.  Is this still on track for Q4 2022?  Is so, when? Thanks. 

• Question
• jira-service-management
• jira-service-management-server
• server

Hi everyone!   This is Devin from Jira Service Management Cloud asking to hear your thoughts and experiences around issues with no request type set. We know that some users experience unde...

• Article
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• request-type

Hi Community, I try to import from a database in insight plugin and try to put on selector a query with UNION statement and i can save the configuration and not see any error. If i remove the U...

• Question
• jira-service-management
• jira-service-management-server
• server

I've a customer that is very interested in customizing specific aspects of the Service Desk experience for agents. I don't think these are possible, but I would rather be proven wrong by the com...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello. I'm looking for a tool in order to create this type of dashboard/table: Asignee(Responsible for the task)                      &nbsp...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud