Community resources
Community resources
Community resources
Jira Service Management
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This morning my team members and I were unable to access my project via this URL: 1) This is the URL: https://mcmsnext.atlassian.net/jira/software/projects/DMN/boards/1/backlog 2) I was...
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Is there a direct phone number for JIRA support? My system is not working for my project.
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What is the best suitable way to get all the insight object's attribute options in custom field? I have an insight object with attribute "Hardware Condition". It is of type "Status" and it u...
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- jira-service-management
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Good afternoon, I have a question regarding the projects that are created as Team Managed Project. Is it possible to create an access role that can only give access to the tasks created by that per...
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Hello, Would it be possible to have a an embedded link as custom field name? Such as " Schedule a call with Elif" and embed the calendar in the name?
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Is it possible to add a link as a custom field ( such as : schedule a call by clicking this link to follow up) at the end of the portal form for requester to schedule a call by clicking a link?...
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Hi, When Change request is Approved, all subtasks that are "Ready for Approval" status are moved to "In Development" Once i change the status to "Change Request Approved" in the paren...
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Is it possible to brand portals based on the Partner (client) accessing it? Alternatively, can more than one portal be created per project? We would like to be able to offer certain Partners thei...
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Good afternoon. I have a question about JIRA SERVICE. If we are an organization with different offices in different countries is it possible to have a different Help Desk for each office? Another ...
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Hello Community, We have a requirement of sending bulk emails to our customers, especially for change notifications. We are looking for a solution to this, as we now rely on manual emails and its ...
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Hi there! On one hand, I have a Project named "A" (a typical scrum company managed project, with Epic, story, task, etc...). On the other hand, I have a Project named "B" (a typical Service Managem...
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I have included the approval step for the "waiting for approval" status. Whenever the approver declines, He/she should get a pop-up screen to add the decline message. I tried to create comment screen...
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Hi, I want to implement : If parent Change Request is "Cancelled" then all subtasks should be set to "Cancelled" I have a 1 change request (Parent) then i have created 3 Subtasks which all are in ...
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I was trying to get the satisfaction date for some new tickets that have been created but i can't find how, I solved the problem of not storing date by using automation and changing a custom field to...
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Hello, How can I add an informational field in the portal view to assist the users to schedule a call to discuss the issue? Would it be possible to add a link to the end of the portal ser...
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Suppose, say the ticket is closed first with the resolution as "Done" and customer wants to reopen, The status can either go to "In progress" Or Reopened depending on the preferences set by Jira admi...
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Hello, I have a weird problem. We have 2 types of issues, Incident and Problem, and the Incident can be edited after it's status is Closed and the Problem cannot be edited after it's status is Close...
494 views 5 0 Deleted user November 29, 2022 -
Hello, we want to set up a process in Jira in which issues created by one reporter (customer in Jira, issue is created via Service Portal) and information in a custom field are counted and the count...
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We want to onboard service desk team along with the QA, Tech Team and deployment team. QA and Tech team won't be communicating with the client. Service Desk Team will be assigning the issues, requi...
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Hi, Is it possible in Jira Can we implement a Automation which is if i modify the status for Sub task of change request then parent (Change Request) status would be set as what ever i have set in th...
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We have Jira service management as part of our account, however, I'm not able to access the "Jira Help desk" and I want to know if it needs a separate subscription or if is it available for us?
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- jira-service-management
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Can I add somewhare translation to change word Żądanie in polish to Zgłoszenie. I want to change it everywhere. For example in portal:
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Hello, i have some problems to setup the connection for incoming mails over o365. They need the OAuth2.0 connection which i have already setted up but it didn't works and i have no error page. Plea...
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Hey everyone, I've been going through a couple of community posts and JAC tickets (e.g. https://jira.atlassian.com/browse/JSDSERVER-1733) but as these are quite old I'm seeing if there is any ...
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Hi, Create Screen: How I can restrict drop down of assignee users. I only want assignee users in dropdown list from the selected group only from Assignment group field. Please see the attachm...
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Atlassian Community Events
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| Subject | Author | Posted |
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| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |