Unable to access Project URL. How can I submit a trouble ticket? Or phone JIRA directly?

[Robin W]

This morning my team members and I were unable to access my project via this URL: 

• 1) This is the URL: https://mcmsnext.atlassian.net/jira/software/projects/DMN/boards/1/backlog
• 2) I was redirected to this URL: Help Center - Jira Service Management (atlassian.net) with the following error message: 

[Joseph Chung Yin]

@Robin W -

Based on your information, I would recommend you to contact Atlassian Support - (https://support.atlassian.com) for further assistance.

Also - You can also check the latest status of Atlassian Cloud products - https://jira-service-management.status.atlassian.com/

From the above link, there was an incident dated this morning (Nov 29, 2022) where it started yesterday where some users were getting  500 errors when accessing JSM/Jira/JWM sites.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Robin W]

Hi @Joseph Chung Yin 

Yes, I did see the outages from yesterday. May have impacted us, but how will I know? Who can I talk to?

Also, I might be missing something but. How do I submit for support on the support site?

[Joseph Chung Yin]

@Robin W -

Use https://support.atlassian.com to raise your support issue.  It will be up to Atlassian to address your ask.

Best, Joseph

[Dave Mathijs]

Hi @Robin W have you checked the permission scheme of the service project?

Are you able to access Jira Service Management via https://mcmsnext.atlassian.net ?

Are you on a Free or Paid plan?

Do you have product access for JSM?

[Robin W]

Hi @Dave Mathijs 

We have a paid plan, which we have been using for 2 months until today.

I am unable to access https://mcmsnext.atlassian.net/

Unable to check permission scheme.

Not certain what you mean by 'product access for JSM'