Community resources
Community resources
Community resources
Jira Service Management
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An unable to clone error happened. System provide options of select Calendar or credential help but not accept any selection by me or user. It may be a loop error or any ticket thread. I haven't fig...
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Hi. Is it possible to change status like from "complete" to "close"? If someone knows, please help me out. Thanks.
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Hi, I received this email from Atlassians but I have not ideal what is the behind reason on sold-to pricing eligibility. What changes from it ? Is there anyone have any ideal on this ? ...
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Hiya, We're implementing JSM, and I'm keen to learn more about auto-provisioning for 3rd party apps. From what I can see, our options are sending a web request via the automation engin...
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hello! I'm trying to figure out best practices for issue types vs request types. Whether matching one to one, or use one issue type for multiple requests. Thanks in advance!
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- jira-service-management
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Hey all, I'm trying to locate projects in our JIRA system that have not seen any completed tickets over the last 30 days. Is there way to do this using JQL?
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Hello, There is an open portal where any customer can create their account. How to remove or deactivate them? The suggested ways like removing from People or Product access don't work as they aren'...
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Hello, We rolled out JSM Cloud last December and we are looking to add a knowledgebase to our portal so that our customers can have a one-stop shop for submitting tickets or searching for a help art...
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Ola boa tarde ! Tem algum jeito de mostrar o total de horas do tempo Gasto, pois preciso mostrar esse total para um funcionário da empresa
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Hi, I'm testing Jira Service Management (Cloud) and I would like to know if its possible to export a detailed worklog list during a specific period of dates. I've created a "Customer service manage...
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I receive all the tickets on email, need to make the tickets automatically created on one Jira dashboard, by sending all the tickets on a specific email, but I have too many parties sending those tic...
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Hi, Our org started using JIRA service management recently and now trying to use OpsGenie as well. The domain name for OpsGenie is already claimed and we are able to use it. But no one...
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Hi team, I am looking for JQl that searches user in certain role for automation? Thanks Regards, Saqib Dar
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Is there a way to identify the custom field names that we have created on the form? We are getting this and not sure which is which:
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Hello everyone, I would like to know if it is possible to add the "form" field between the "Summary" and "Annex" fields. Or just leave the option to attach files at the end of the form.
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Hai Guys, We are integrating the Jira service management cloud platform into our product. we need to filter the customer requests by customer's email, count. I tried this...
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I am running Configuration Manager to check on instance health and I am getting custom field pointer messages to custom field ***. When I open the custom field it is unknown and has no confi...
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Right now in my project i have a status called "Escalate" and the managers are able to escalate right after entering the ticket. I want to set a rule such that if managers want to escalate they...
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I currently have different projects created in Jira for each client. I'd like to create a unique Kanban board for all my existing projects where I can create tasks for all my clients' projects ( and...
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This is my JQL filter that i used.........project = GTS AND status in (Closed, Completed, Declined, Done, Failed, Resolved) AND resolved >= -1w AND "Impacted Services" = "ari:cloud:cmdb::object/d8...
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I'm not understanding this situation, where we send a mail to our Jira instance and it doesn't create a ticket. Normally it creates a new ticket, but we now get two 'failed' after trying to create a ...
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Hello, I was asked if there is some option to grant "read-only" access to the specified organization members. I haven't found this option yet. Thanks in advance. Best Regards Zbyněk Hostaš ...
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Hi any form experts out there? I'm using Jira Service Mgmt forms and creating a field with a list of values. Is there a way to upload the values instead of manually typing them one by one?
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Hi Everyone, We are trying to migrate one project data from one jira instance to other jira ehich has already 3 projects including attachments. Firstly we thought to create project ...
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Hi all, Is it possible to build a context which appears to an customer/organization in one ServiceDesk project. I have one Serviedeskproject with different customer/organization and one or more cus...
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| 29 | |
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| Subject | Author | Posted |
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| 5 hours ago | ||
| yesterday | ||
| August 19, 2025 8:39 PM PDT | ||
| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT |