Community resources
Community resources
Community resources
Jira Service Management
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Severity Field is not available on Safari - Version 15.2 (17612.3.6.1.6) but available in Chrome Browser Device - MacBook Air (M1, 2020) Video - https://share.vidyard.com/watch/dw51dWPTsn...
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⭐⭐Happy Apptoberfest to the Atlassian Community!⭐⭐ Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and...
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hi everyone, need info to setting SLA's i change the SLA setting if ticket status = Pending , time to resolution = stop/pause but that happened now ticketing just change time to resolution to tomo...
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Hello everyone / anyone / someone, Yes you! Hopefully someone can save my weekend nightmare :) I am attempting to export a Service Desk project, however it fails with a NullPointer...
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Hi, normally issues are striked through as soon as resolution is set. Actually it seems that this strikethrough only references to status category done. As we have a green status for "Active...
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I have about 1000 issues that have a field named "Number." I want to find the sum of the Number field across all 1000 issues. Example: Issue 1: the Number field is set to 250 Issue 2: the N...
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...LSQL Optional - output You can change the output if you like I have it simply outputting true/false for if it errors or not Advanced apologies for lack of indentation since A...
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Hi there. Trying to log time using Slack for Tempo. I keep getting the following error: Work attribute Account (Account) is required However, we have an account listed for every ticke...
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Hi there, I am trying out the new Forms in JSM and was using Extension for Forms earlier. I want to restrict the users that show up in the single-user fields in the form. I have linked the fo...
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Hi, We are using a SD request email default incoming email like this: support@[project].atlassian.net the last mont every email request was rejected by DMARC validation check, we try se...
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I'm looking to tailor our 'Time to first response' SLA's in JSM Cloud, but I'm hitting some issues. I know the problem is me, but as I'm new to Jira I was hoping someone could be able to help.  ...
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Hi , I have a list of issue types. There´s one type that i want to create only via the customer portal. I don´t want it to appear in the issueType field when i want to create an issue in the se...
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Team - I won't see any documentation for integrating the OpsGenie APIs with Cisco Webex. Can we get any reference links/ documentation for guiding us.
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What do you mean by Agent Tier:1-3 in Jira for Standard and Premium subscription.
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...z8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600} < Nel: {"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1...
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Team We are working on Ticket . Once Ticket resolved - End User will get Five Star rating - IF End user give 1 & 2 Star Rating consider as negative - Here it should automated to Reporter...
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Hey guys! i want to create some simple mapping for our insight from LDAP and another Object type where the data comes from an api import. But what are the conditions to edit the Object ...
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I cannot log in to the Jira Service Management with my company email; it is as though the email has not been correctly registered. Since I have 2 company email addresses (different domains, on...
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- jira-service-management
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Hi, Can some one will help me out on the Workflow status are showing arrow but it would be Buttons. Please find the attached screenshots.
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Hello, I have to implement a REST API call to create an issue in a Jira Service Management project. The issue type I use has the assignee field visible in both Create and Edit/View screens. ...
2,649 views 1 0 Deleted user October 14, 2022 -
Is there any way to change Issue Type if requests are created in Slack using emoji :ticket: ? The default Issue Type is [System] Service request. This needs to be changed.
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Hi, I'm facing an issue I cannot explain/solve. My customers are getting emails were responses from our support team is maculated. We have 2 public* service management projects and 1 that is s...
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Want to know that what is "Service Requests with Aprovals" and "Service Request" and want to know what is the difference between both of them.
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I have a situation where the customer opens a ticket on my JSM for a new Development Project. I cannot create or track the new project on JSM because JSM doesn't have the functionality which Jira Sof...
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Hello Team Atlassian, I hope you are well ! :) I would like to know if it is possible to change the default script on a JWM project. I include a screenshot to be clearer Best regards,
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| July 24, 2025 12:26 PM PDT |