Community resources
Community resources
Community resources
Jira Service Management
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We are using Assets for all of our employees/equipment and for the most part all of the objects seem to work well together but when it comes to listing the software licenses specifically, it looks re...
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I created New Relic integration and assigned it to the specific team. Then I created global alert policy and specified alert time to receive alerts during working hours. But with the c...
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I created some custom field (Rich text - multiline, a combobox, etc) I can edit jira fields in an issue created by a customer without a problem, but i cant edit the custom fields i created. ...
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Is it possible to automate and trigger mail from the service desk for scheduled planned maintenance for various clients?
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Hi Team, Have you ever implemented below kind of automation between Sack and JIRA(cloud). Task- Whenever overall Open ticket count in our JIRA Board cross let say 10 ,it should trigger a me...
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Hi, I need to add a watcher in automation rule (Jira Service management to Jira Software). When I set a watcher in the rule after creating the task (in Service management), so ...
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The default Satisfaction report shows comments and ratings from customers, is it possible to create a custom report that shows the same but can be tailored to individual assignees? Many thanks!
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hi Community, JSM-DC: Automation-What is the benefit of selecting Process all issues produced by this trigger in bulk. is there any performance impact? Automation using: When: Scheduled My JQL ...
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The only information regarding attributes seems to be https://support.atlassian.com/jira-service-management-cloud/docs/create-an-attribute/ Whats the requirement for have a user in a "U...
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Is it possible that the overview for the project can be displayed like in monday? I need Jira for project management with bulletpoints and their under tasks like that in one board: Phase 1: prepare...
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Hi, Can some one will help me out what is the usage of Select List(Cascading) in JSM. Please find the attached screenshots for your reference Thanks,
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We are trying to add another email to receive email about the issue requests. Now only the admin receives email for the every new issue. Of course when you add watcher or assign a user only then anot...
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Hello Jira, While creating a request on Jira, we have an Approvers field. We want only department managers to be selected from this field. We have the list of department managers. We just want to i...
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Is it possible to display status(the same as jira) in slack connecting with jira service management?
Hi. Is it possible to display status(the same as jira) in slack connecting with jira service management? If someone knows, please tell me. Thanks.
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Hi Community, In our business, we have two Service Desk projects. Credit - for external customer requests Support Desk - for internal staff requests How do I set my settings t...
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Hello, When our customers create a ticket and share it with their organization, members of the organization receive an email saying > {Number and Name of Ticket} > {User}...
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we have a new user. he is not receiving invitation email from atlassian. any other emails can receive how can i solve this problom Regards seungui
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Hello, We would like to put newest comments first at the top of our tickets with customers, instead of at the bottom as pictured. How can we do this?
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Hello, How do we reorder options for "What can we help you with?" in our jira service management csm portal(s), we would like tech support and bugs to appear near the top. thank you
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I would like to add different sub service groups within an organization. Is there a way to do this in Jira service management? Thanks, Hung
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Hi, how to fix multiple issue creation from create button at same time due to network slowness. like i create a button due to network slowness i though i didn't press create button. in result press...
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I need to be able to change the status of an issue via the API. According to the documentation, it looks like this is done with this "Perform customer transition" endpoint: https://developer.atlassia...
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How to show the username instead of showing the user's icon/photo in a "pickup-user" field?
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I'm trying to setup Discovery Import configuration for an Insight object schema. When I get to the step for Module fields and asks for the directory it tells me that the directory doesn't exist...
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- assets-discovery
- jira-service-management
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I'm getting an error on an automation that previously worked: I must be missing something in the documentation because I cant find how to give the Jira user permission to approve...
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