Migration of JIRA Service Desk - Attachments

[Mary LeMieux-Ruibal]

Hi there, 

I have a question regarding how/where the artifacts repository functions withing Jira Service Management. My understanding is that when an agent saves an attachment like a .doc, .jpg, or .gif to the tickets that those are saved to a numerical repository that is saved locally to the project vs being saved the the broader database. Is this correct? If not, how/where are the ticket based attachments saved/stored within the project or within the system? Please advise. 

Sources and contest: while searching for info on whether or not attachments were DB BLOBS or in the filesystem.  It's Stack Overflow and not a vendor doc, but it sounds legit.  See the comment after the check marked one.

https://stackoverflow.com/questions/7185989/location-of-attachments-in-jira

So if that's true, Jira's attachments aren't in the DB, they're literally in the filesystem of the Jira server, and the paths have the key numbers in them. If we could get a copy of the directory <JIRA_HOME>/data/attachments/AOCJSD/*  we would have all the attachments associated with the issue IDs or keys.

[Aaron Pavez _ServiceRocket_ · Accepted solution]

Hi @Mary LeMieux-Ruibal 

Yes, that's true. Attachments are stored in the home directory.

https://support.atlassian.com/jira/kb/managing-attachments-in-jira-applications/

More information

https://support.atlassian.com/jira/kb/locate-jira-data-center-file-attachments-in-the-filesystem/

Regards

[Mary LeMieux-Ruibal]

Thanks!  That helped a lot!