After Oct 16, 2025: You will lose access to changes, problems and advanced incident management capab

[Bert Duhamel]

Hi, 

will this planned functionality loss in the JSM standard subscription regarding change requests, prevent us to make the difference between an incident and a change request?

Will we still be able to convert a worktype incident into a change?

thank you for the clarification.
Bert

[Marc - Devoteam]

Hi @Bert Duhamel 

No, you can still use different work type, with different workflows.

This is about the features that can be used in a JSM project.

See the details of the features here, https://support.atlassian.com/jira-service-management-cloud/docs/get-to-know-the-main-jira-service-management-features/#Additional-features-for-IT-service-management-projects 

In a JSM project, you can enable or disable these features if you have access to them based on your subscription.