GLPI and JIRA integration

[Laura Jiménez]

Hi everyone!

We normally use Jira Service Management to provide support, but one of our customers prefers using GLPI. Is there a way to automate the process so that when a ticket is assigned to me in GLPI, a new ticket is automatically created in JSM?

In GLPI, you can configure an email address to receive notifications when a ticket is assigned to you or updated. We tried setting that email to the Atlassian address, but it doesn’t seem to work.

Has anyone else encountered this? Is there an easy way to integrate these two tools?

Thank you very much in advance!

[Marc - Devoteam]

Hi @Laura Jiménez 

You could see if from the GLPI side you can sent an API call to Jira to create an issue.

Have an account or service account with access to the JSM project and a license, create an API key that needs to be used.

If you setup an email channel in JSM, it can only contain a subject and the body of the email.

Creating tickets via the email channel can only contain 2 fields, summary and description and the email address from the customer should be a customer on the JSM project and depending on the customer permission settings on the project the customer needs to have logged in once to activate the account