Filtering by components

[Benjamin Buchwald]

Hello everyone,

Is it possible for a customer to filter by component in the service portal? If so, how do you set this up? What do the fields that can be filtered by depend on?

Best regards

Benny

[Marc - Devoteam · Accepted solution]

Hi @Benjamin Buchwald 

No this is not possible ootb.

See also this feature request, JSDCLOUD-11930 

Or you could look for 3rd party solutions on the marketplace.

[Yogesh Mude · Accepted solution]

@Benjamin Buchwald With default functionality its not possible in jira/JSM.

But using the third party add-ons it may be.

• My Requests Extension for JSM: Adds a dedicated request view with support for sorting, filtering, and displaying more fields (including components).
• Advanced Portal Reports: Allows customers to view and filter requests using various fields, export data, and customize views.