Rovo Agents - Self-service beta vs. Virtual Service Agents

[Jared Grywacheski]

Just looking for some official clarification on a Rovo beta that is out right now -

 https://community.atlassian.com/forums/Rovo-articles/Join-the-beta-Rovo-agents-are-getting-powerful-new-self-service/ba-p/3112344?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_article&utm_content=topic

Will Rovo powered self service agents that are made available on customer portals replace Virtual Service Agents? 

What is the difference in functionality between these agents and the currently offered VSAs?

The line between Atlassian Intelligence and Rovo is very blurred which is concerning when one comes with credit usage and the other does not. 

[Josh]

@Jared Grywacheski as it stands right now, the Beta you're referring to leverages both Rovo and VSA functionality. I just got access to it a few days ago and am still working to understand it, but there are some really interesting concepts at play.

When this functionality goes GA, my assumption will be that VSAs (in their current incarnation) will be phased out and the overhauled Rovo Service Agents will take over.

No matter how hard we try, it's going to be difficult to avoid credit usage / consumption-based pricing with this sort of thing...

This is all conjecture on my end; I haven't seen any roadmaps yet.