Operations - Alerts - Syncs - Rules Custom Fields

[Šarūnas Skaringa]

I'm trying to setup some Jira Oprations Alert Rules, but I cannot figure out what would be the correct way to check what is the value in a custom field.

For example the custom field that I want smart value is {{customfield_10102}}. I've tried {{_payload.customfield_10102}} but it does not seem to populate.

What would be the correct way to call up a field from a Jira ticket in the Operation Alerts section?

[Bharat Kalia]

Hello @Šarūnas Skaringa - Welcome to the Atlassian Community. Can you please provide some screenshot on what you are trying to extract?  What is the type of that Custom field?

We probably need to understand where the field is being called? Is called from the current issue?

Thanks,

Bharat

[Šarūnas Skaringa]

Sure, so the Alert rule i'm trying to set up in the Operations section is this. What I'm trying to get a custom field from a Work Item (Issue in this case) since it will cause the Alert to be created.

If you look up the smart value it will be {{issue.customfield_10102}}, however the alert section demands that you'd put _payload or _header or _url in front. So It's unclear how you'd call a custom field from the triggering issue.

I've tried a few variations with _payload but no luck so far.