RaiseOnBehalfOf works only once — subsequent requests create tickets under Admin account

[Ankit Ojha]

Hi everyone,

I’m using the Jira Service Management REST API to create tickets on behalf of users.

Here’s the sample payload I’m using:

{
"serviceDeskId": "xyx",
"requestTypeId": "xyz",
"requestFieldValues": {
"summary": "test summary",
"description": "testDescription"
},
"raiseOnBehalfOf": "user's email/Account Id"
}

For the first request, the ticket gets created correctly on behalf of the user.

However, if I try creating another ticket (using the same raiseOnBehalfOf user), Jira creates it under the Admin account instead of that user.

[Marc -Devoteam-]

Hi @Ankit Ojha 

Welcome to the community.

What steps are you making, is this a manual action or via an automation rule.

Please provide some more context.