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- Virtual Agent Unable to Provide Right Knowledge Base
Virtual Agent Unable to Provide Right Knowledge Base
I have problem that virtual agent unable to give response to the end users even though the correct knowledge base title is shared, it fails to read the knowledge bases from the confluence space with pages have open access permission.
Did anyone found a way to use the Intents to map the knowledge base directly to it to make the virtual agent to provide the right response when engaged.
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