Allow Customers to view their tickets in the portal

[Manor Shaked Schlossberg]

Hi there,

I'm sure this question was asked a million times, but with all the recent interface and word changes, I lost my way:

I want to allow my clients to review their tickets in the support portal.

I set the portal to Open and allowed 'Customers can search for other customers within their organizations'.

What am I missing?

The manuals I found are not up-to-date.

Thanks!!!

[Nikola Perisic]

Hello @Manor Shaked Schlossberg 

You can refer to this page here: https://community.atlassian.com/forums/Jira-Service-Management/Customer-portal-View-requests/qaq-p/2639164

[Manor Shaked Schlossberg]

Hi Nikola,

Thanks for the quick reply.

I already reviewed this ticket, but couldn't find an explanation on how to allow customers to review their tickets on the portal page.

[Nikola Perisic]

Each customer should be able to do this when they click on their avatar and they should see Requests.

[Josh Drake]

Some more context would be helpful, such as:

• Is the client making the request via the portal? Are you doing it internally?
• Do you wish to share with individual clients, or entire organizations?

To start, In order for a request to be visible in the portal, it must have a request type set. To be able to see it as an external customer, they must be either the reporter or a request participant.