Community resources
Community resources
Community resources
Jira Service Management
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we need get jira certifcation to add into to the Personal and Root Certificate Stores on BeyondTrust Resource Brokers, this is to integration jira with BeyondTrust. Where we can get jir...
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Sometimes, it is necessary to use the department or location the user belongs to in JQL filters. Natively this option is not available in Jira even if this value is present in the user's profile. ...
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If so, vote here! ;) ---> https://jira.atlassian.com/browse/JSDSERVER-12714 Hello, I don't know about all of you, but I find myself and my team often moving tickets back and forth between tw...
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Hi, I have a request to link our JSM instance with a client so that both of us have access to update and visibility into an issue. Essentially, the client will enter an issue into our portal and ra...
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UPDATE: Thanks for all the sign ups! We are now full for Premium customers. We are still looking for any customers on Free or Standard thinking about upgrading. ---- Hello JSM Community! 👋 I’m...
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Hello everyone! I would like to get more insight into the performance of my service desk, and getting a report of some metrics would be great. However, the built-in functionality seems unable to pr...
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Hello, I built an automation to fill in the org field but it is filling in the org field with a customer name when I'm the reporter. It should only fill in customer name when the reporter is...
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I want to always create the slack channel when an incident is created. Is this a feature?
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some question about communication from sub-tickets: 1. when comment is sent in sub-...
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Hey everyone - I would appreciate any help you can give. I want to populate the Approvers field with the value of a user from a selected Project Role in Jira (JSM) Cloud. However, the person in the p...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. Are there any additional costs associated with the test environment? How does deployment fr...
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I am not able to edit the fields - Assignee, due date, effort and few other in the ticket. I was able to do this earlier before the JIRA migration happened last week. Can you please c...
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We are testing out Opsgenie with a CheckMK integration. In the integration documentation it states that there should be a Responder field that we can use to assign alerts to. Without assigning a...
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Can I hide a custom field in a View screen if it's empty?
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Hi. when a comment is manually added on an open service request then an email notification is sent to the reporter (if "share with customer" is selected) the assignee and all Requested participants w...
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I want a editable 'Team' column so I can assign a team to a issue in this view without opening the issue. In the column 'Assignee' it is possible to click on it and choose so maybe in Team as w...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. Can add-ons be deployed via a data hub (download as package, install) or is the Marketplac...
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We are not able to load the SQL+JQL driver configuration. I get the below error message : Please reload the page
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some questions regarding JIRA mails: 1. can emails be sent as plain text or HTML ...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding creating a user. Is it possible to add profile fields so that,...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding interfaces to other ticket systems. Is there the possibilities...
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Hello community! I am looking for a solution where users on my external team are not able to assign issues to my internal team. Is there a possibility this could be done using groups? I want...
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Response : <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <status> <status-code>401</status-code> <message>Client must be authenticated to access this resou...
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Hello, I've created a simple rule that is supposed to check the value in the field "Reporter's Location" and assign managers as watchers. I'm using the Azure AD Attributes app to pull this data from...
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Hi All, I'm currently setting up some license tracking within Jira Assets, as such I have created several objects for each of our departments, I now need to assign the relevant staff to each depar...
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| yesterday | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
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| February 28, 2025 8:07 AM PST |