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I would like to display all Tickets related to a customer in the Assets-Field "Customer information"

I would like to display all Tickets related to a customer in the Assets-Field "Customer information"

I would like to display all Tickets related to a customer in the Assets-Field "Customer information" that is displayed in individual Tickets.

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Hi @Leon Krieg

do I understand correctly that the "Customer information" shows "customer assets"? If that's the case, you should be able to list your issues in Jira's Advanced Issue Search, with a JQL statement like

"Customer information" in ("<some asset ID>")

... where the asset ID is unfortunately some very technical identifier string; you'll have to use Jira's JQL autocompletion for this.

Does that sound about right?

Best,

Hannes

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I am refereing to this Element that shows Informations from "Assets in JIRA" in Tickets.

I would like to display all Tickets that are related to that customer.

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Like • Sayed Bares [ServiceRocket] likes this

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I would like to display all Tickets related to a customer in the Assets-Field "Customer information"

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Was this helpful?

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