Community resources
Community resources
Community resources
Jira Service Management
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Hello, We have various customers set up as Organisations. I have added the Organisation field to my Queues. Is it possible to Sort on this field? I can see this question has bee...
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hello everyone, Before the update to Jira: When we made a "link issue" from a Service Desk project to another project, we were the "reporter". Now it has changed itself. Example: Project = Servi...
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We have a user who was disabled in Active Directory and then re-enabled. However, when we check the user directory the user is still showing as inactive even after running an AD sync successfully. W...
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We have about 25 organizations with approximately 10 to 15 customers each that access their issues via the customer portal. We would like to give our customers the ability to pull various reports an...
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We are using several custome fields as Multi-text line, but the apperence in the portal schemes has changed. Now there are a ligth grey field showing on top and it seems like someting is loadin...
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Hi There, Several of our users arent able to create a service ticket, could the support team please advise whats the next possible solution? thanks.
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Hello! How to open API methods on Jira Service Manegment? And how to send data through the API using webhooks?
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Dear Community members. I have different SLAs with different Goals (response and resolution times) that i need to configure them on Jira Service Management tool. Is this doable? I have notice...
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Hi all, I create a filter for all service mgmt tickets that are due fo review or approval. Then created a scheduled automation where the Then: Lookup issues is the filter. The body of the...
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Hey team, I'm getting the following JSON data with the web response. With Advanced Branch, I can find licenseIds with individual values and create an object for each of them. But how can I set...
- Question
- assets
- automation
- cloud
- jira
- rest-api
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Dears, 1- How can I make the related asset for users available in the Customer portal so every employee can know all assets related to him ? it is available in the user's profile. in the ad...
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I've set up the integration with StruxureWare (APC) and successfully tested the configuration. I get an alert inside OpsGenie and it will increase each time I run the test from StruxureWare. My issue...
- Question
- cloud
- opsgenie
- struxureware
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I have purcased Jira Service Management to handle issues that my customers may have with my products. I have added several customers to the system and started handling issues. Today one customer aske...
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hello. I am using service management server Version 4.16.0 starter License. I want to upgrade my license, is there any way?hello. I am using service management server Version 4.16.0 starter License....
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When running the installation 5.4.2 it is showing an error "Problem reading the installation directory." Jira is already shutdown, and there is no permission issue for the user run...
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We have an Automation created to pull data from an external source and update a field in JSM, and are currently using the "Field value changed" trigger. Everything works just fine when the value is c...
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Azure AD is syncing with no problems. I have site to site VPN set up and it seems to be up. Jira and snipeit both can not contact the Ldap server. Not sure where else to start looki...
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In Opsgenie, When I want to locate a Team, I see that the search works only based on the Team name but not based on Description of the Team. A team may name them as xyz but it was know for sup...
- Question
- opsgenie
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Hello, I created a new JSM project and assigned Jira Project Admin + Agent permissions to an user. Unfortunately he is not able to tag anyone with the Jira agent permissions or with admin permission...
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I built a dashboard and used Rich filters. I was able to hide the Inactive users but even Unassigned tickets get hidden too. I only need to hide Inactive users with tickets not the Unassigned ticket...
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I'm using scriptrunner to change certain custom field values, but for whatever reason I can't change value types that are multi select dropdowns. The script runs and returns a success but it doesn't ...
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Hello Jira community! Here is my dilemma and thinking I may need a global rule. A task is submitted via service mgmt portal to a Parent board The Parent board admin determines which child board (...
- Question
- automation
- clone
- cloud
- comment
- hierarchy
- +2 more tags...
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Does anyone know where the flatten() function is documented. I checked https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/ to no avail.
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I am trying to implement a project that includes PIRs. When I create one and add PIR to the portal groups, the form just shows summary: The subsequent page in portal: The ticket created has j...
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