Community resources
Community resources
Community resources
Jira Service Management
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Hi all, Using Jira Service Management and our project is using the "IT Service Management" template I believe. We don't have a "create sub-task" option when clicking the overflow menu on a ticket. I...
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Hello, Can I get an example of an Automation rule that will help create a new ticket once a "Resolved" ticket has been commented upon by the creator? Currently when a user responds to a ticket that ...
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My JSM project is emailed when a user locks themselves out of their account. The emails that we receive are not customizable, but do contain the user's full display between a set of parentheses exact...
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Customer notifications are all on. They're in the customer list for the project. Do customers have to have 'People' access?
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Hi We were using auto email notification provided by Jira cloud, from no-reply@automation.atlassian.com and from Jira@{our_site}.atlassian.net. Everything was fine til today when suddenly none of us...
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Currently when a user responds to a "resolved" ticket (usually by email) we do not get an email notification. We have to manually filter through the "resolved" tickets to find the ticket. We would li...
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How to get a numerical value from a text string to automatically sum together in a separate custom f
Ive created several custom fields that have text values as their answers. Id like to write an automation rule(s) that take those inputs and make them assigned numerical values which sum together in a...
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Does anyone know where i can find documentation to build an API in Salesforce to Create a Jira ticket using REST API? I cant find anything helpful for Jira Cloud in either salesforce or Jira...
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I am having and issue with moving tickets from one project to another. When this project admin goes to move a ticket to another project, no other projects are showing. I am using the same perm...
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The dev side of our org uses Jira Software Project and the IT side uses Service Project. I would like to be able to have out Devs be able to leave public comments on tickets in the Service project.&n...
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We have set up an integration that will create a JSM incident from an on-premise monitoring tool via OpsGenie. Once an incident is closed in JSM, I would like to write the JSM issue key in to t...
- Question
- opsgenie
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Hello, What permission/s does a project admin need to add a participant to an issue? I am a Jira Admin and I can add participants but a project admin cannot. Please advise. Thank you.
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Please help us to schedule a Jira automation for every 3 hours using the CRON expressions.
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I have a problem, that the satisfaction appearing automatically. I asked my client why he give us 1 star 5 times in a row. And he said to me that he didn`t choose anything by email. So I don't und...
- Question
- jira-server
- jira-service-management
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We have Automation that generates an email notification when a specific Request Type is created. We have a custom Form in that ticket that has a freeform numerical reponse. Is there a way to map the ...
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Good afternoon, Is there a way to report on requests raised via portal forms vs email requests? Thanks in advance Mel
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Good afternoon everybody! Is there any calendar plugin for JIRA that is free? It would be similar to this one: Company Calendar for Jira Thank you very much!
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Hello everyone, I have a global issue with Jira service management. All notification in my project is well but when any issue is assigned to specific person he doesn`t receive email notification an...
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So the issue I am having is my AQL filter for my CF is objectType= "Users" Allowing for search by Name and allowing multiple selections. my user picker field works I can s...
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Hi. I need to create a new issue within Jira Software following an issue being created within Jira Service Management. Both are set up as Team Managed and the issue types in both projects have...
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I have inherited the company's Jira system from a former colleague, so I am a complete newbie on this. The automation system works perfectly for the jira administrators/colleagues that were added be...
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Hi folks, We have a new request type that requires approval before the ticket can be actioned. Despite having setup what I thought was a 'No target' entry in the Time to First Response SLA ...
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Perhaps a bit of a niche use case, but I was wondering if anyone had any advice on whether we're able to achieve the following. We have a weekly support session with one of our customers whi...
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Hi! I've been asked to find a way to create an object in Insight automatically every time an account is added or created in Jira. There is any script or add-on that can automaticall...
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Starting this week, 2/6/23, our custom field that includes up to 10 checkboxes now condenses in the queue view. We need this field to be expanded for our workflow. I can't find articles or descriptio...
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