Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, We are using jira service desk(data center ). Our requirement is when parent ticket is created 6 child tickets needs to be auto generated. And for each child ticket we have certain qu...
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I need to customise the table to display the due dates field in quarters and the issues's current state - red/amber/green and a text/comment with reason why it is late for reds and ambers
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I want to add some customers to my organization, is it possible to create a customer without sending Invitation mail to them or any other way to restrict that mail ?
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Hi community! Kimmi here from the Jira Service Management Design Team :). We are exploring what our customers expect from a sample project so we can better support your needs when you’re creating/t...
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In some other ticketing platforms, it is possible to mark a field as required, but if the field is not presented because it's conditional, then it's requirement is ignored for ticket submission. ...
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Hi. I want to use ⚡ and 👀 in slack for automation but I don't know how I can set these emoji. Please tell me. Thank you.
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Hi. I want to make dynamic form by setting condition Logic but I don't know how can I do it. Please help me out. Thanks.
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Hello! I am the Field Marketing Specialist at Isos Technology and I wanted to share some information about our webinar coming up on Wednesday, March 29th, 2023! With digital transfo...
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- jira-service-management
- itsm
- jira-service-desk
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Hello, We are in the process of creating a new semi automated onboarding process for our company in Jira and are currently trying to create automation that sets the priority based on the difference ...
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We currently have an internal customer portal for employees to submit tickets to our graphic team. It has been requested to find a solution that will allow external customers able to submit tickets t...
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I have a task for a new project, and I am trying to wrap my head around what would be the best practice for setting up the following: - A user will create a ticket in this project and select...
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I created a custom field that links to Jira Assets and then added that field to my Issue. I can't figure out how to update that field using Automation with a specific record in Jira Assets. It is not...
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Hi All, I don't know of a "Deployment" API specifically for JSM to allow a 3rd party CI/CD tool to send deployment information to JSM. The deploymentApi in Jira requires a Jira ticket ...
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Hello, I habe configured some object type with following attributes (among others): Id Name Description Type Type Value Additional Value 2...
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I have Request types with People fields but I don't see how to link the People field to the forms. I'm using a Team managed project.
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Does anyone in the community utilize OpsGenie as a replacement for Informacast or Siren alerts? Is this tool suited for these types of custom mass communications?
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Summary When creating workflows in Automation for Jira, repeating actions a specified number of times can be a desirable function to have. While Automation for Jira has powerful Branching Compone...
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Hi, I'm configuring the Jira Service Desk for my company. When an user raise a new request from the portal, with an automation or something else I would like to add as watchers all the users that bel...
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I'm beginning to implement OpsGenie for our Major INC processes and have noticed that all alerts being cataloged in OpsGenie are showing as P3 rather than matching what is provided in ServiceNow. I b...
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Hi Team, How can I map only certain alerts to Atlassian Statuspage? We do not want to map all alerts to Atlassian Statuspage. Our wishlist is that when certain alerts with defined tags a...
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Good morning, We're attempting to use Groups to Load Balance our issue assignments with Automation for Jira. It is assigning all issues to one of the members of the group and none to t...
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I am trying to get all the issues in project X updated after date Y. I have trued below api but it does not respect the passed date and returns default 50 issues. baseurl/rest/api/2/search?jql=p...
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I have an Asset that pulls in a list of supervisors for all employees. The filter works fine and on the customer portal the dropdown only contains the supervisor name. I would prefer that...
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Is it possible for the requester/service desk customer to transition the status of their created ticket?
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Does the 'Watch issue' option trigger the same notifications as it did for the ticket reporter? Given: Someone created an issue and I want to be updated on the ticket changes, if I select 'Watch iss...
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