Clockwork Free - Allways show "Track time with Clockwork" play / pause button?

[Erik Reiter]

Hi, 

we are using HeroCoders "Clockwork Free" App to track our time.

Is it possible to get the menu (check screenshot point 2) to show up by default on every issue, withouth having to click "Track time with Clockwork" button beforehand?

@Pawel from HeroCoders 

[Gracjan Wesołowski _HeroCoders_ · Accepted solution]

Hi @Erik Reiter 

Welcome to the community!

My name is Gracjan I'm Customer Success Expert at HeroCoders, the team behind Clockwork app.

Please describe the case in more detail. Is the app not visible every time you open a new/existing issue? Clockwork should be accessible from the beginning. It might depend on some issue view/access configuration.

@edit - I've reviewed this case with our developers, and I would like to inform you that there is a difference between Free and Pro apps. In the Pro version, the app panel is always visible whenever you open the issue, and in the Free version, we require users to open it manually to preserve the infrastructure.

I'm going to update this information in our public documentation.

Thank you for your understanding. 

Cheers!

Gracjan

[Dirk Ronsmans]

Hey @Erik Reiter ,

You might want to reach out to the developers directly to see if they can make this happen.

https://herocoders.atlassian.net/servicedesk/customer/portals