Community resources
Community resources
Community resources
Jira Service Management
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My organization treats the priority very seriously. We have default priority set on Jira tickets and we're looking for ways to control and track changes on this field. So far, we prohibit the field ...
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Hi all, It seems JSM displays all fields required in the request form in the main body and won't let you display them in the details section. Is that expected and is there any way around it? ...
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Hi, We previously had multiple portals/projects to handle requests for multiple products. We reconfigured and now have all new requests coming to one portal, and have hidden the other portals from t...
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We're just starting out with JSM and learning working off current templates. We commandeered the "Request an Event" Issue Type and changed it to Request Video Footage of an incident/event and added ...
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Hello! We have a JSM project that should be wired up correctly, but for some reason, when I go to the queue URL, I get the following error: Nothing has changed with our permissions and ...
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Can you reference the Automation rule name with a smart variable or another way within the Automation? I am sending emails during the multiple automations and would like an easy way to see which rul...
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Thanks for taking a look. I currently have one approval workflow for 3 different request types. Currently all approvals are sent to all approvers. The goal is to have 3 request types wit...
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I would like to be able to nest Services (setup a Parent/Child relationship) within Jira Service Management similar to how Objects work within Jira Assets. Does anyone know how to make that wor...
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I am building out Service Management as a replacement for our current solution. The only thing I seem to dislike is the time it takes for an email request to be converted to a ticket. Our curr...
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I have an automation that I'm having an issue with. For the last step, I am trying to transition the issue to a status. I see this error in the audit log: Destination status could not be res...
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We would like the ability to allow either the Approver OR an Approver Group to have the ability to approve a status change. Right now it looks like we can only have either the set Approver ap...
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Which region\datacenter our Jira Service Desk and data store on cloud?
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We have noticed that by default, when we create an assistance management project, it is visible to all customers although they are not added under "People" So we have to hide each Test po...
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Hi all I am struggling with an automatization which automatically will fill the organizations field (customfield_10400) with the organization the employee belongs to. When end customers cre...
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Hello, Thanks for taking the time to read this, I'm really just starting out trying to monitor some trends on my Support Desk, I don't know JQL and I'm not an Excel wizard, so I'm guessing suggestio...
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Hello Mates, Seeking your help to get solution, i have used else if function to automate custom field based on some fields, which is partially working. This is based on financial year selection with...
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Hi, I am facing the issue while adding the Subtask issue type for 2 projects please help me out on this. I have 2 projects which Service Desk Project(As a Prod Project) &nb...
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Inherited a workflow which has a status option called Canceled. An issue in it needs to be reopened (moved out of Canceled). However, there are no transitions configured. Created a draft copy of the ...
- Question
- jira-software
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We are trying to create a dashboard to showcase, for a particular request in a project, sum of custom field on monthly basis. Thanks
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I want to get the exact file name commited in bitbucket for the JIRA stories. I am not able to get data using Development field in JIRA about list of files committed or the expected file format is co...
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Hi When creating dashboards, do we have certain things that is great to show. One of them is a list with a count on specific labels on the active tickets. This helps us to see which of our product...
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Hi all, we would like to make all employees click on the FAQ to a ticket category first, before they have a chance to open a ticket directly. Is that possible?
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Just wondering if there’s a way we can keep our colleagues looped in to Support cases that we raise through Atlassian / Jira. Both ccing them and allowing them to have access to the tickets. Cur...
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Hello, As an admin, I need to invite the customer team members to the Service Desk project, but with different permissions: People who can raise, update, share requests, and add comments People w...
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Hi everyone, We are using jira service desk(data center ). Our requirement is when parent ticket is created 6 child tickets needs to be auto generated. And for each child ticket we have certain qu...
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