Community resources
Community resources
Community resources
Jira Service Management
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Hello! We have a problem or misunderstanding how it works. The reference depth in the Object graph doesn't seem to work at all. Whatever I choose the graph does not change. Could you please he...
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Hello, There is an archive of JSM versions for Jira Server here. Usually a product archive contains versions for both Server and Data Center, but not in this case. Did anyone see the separate ...
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Hi folks, We are using the Standalone Jira Service Desk 8.1.0, We have our queues set up already that sort incoming tickets by location. I'd like to create a separate queue in which I can move our o...
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When exporting times in a CSV file they are shown on in helpdesk as 24 hour but the export outputs the time in 12 hour format but does not differentiate between AM and PM. For example, a field showin...
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Forgive the general question, but we are moving to Jira for integrated DevOps. We are implementing both Jira Software (JSW) and Jira Service Management (JSM). How do ticket submissions f...
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I am trying to add a column to a report that shows last comment posted in story, does anyone know what it falls under as a column
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Hi all, I am wondering if its possible to create a similar intake Form that Atlassian Support has on their website. They simply have 1 dropdown with many categories to choose from and the expand fr...
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I can only delete 50 issues at once and manually
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Hello, We are looking into the possibility of using Jira Service Management in the Data Center version. We have a question about UX design: - Are there any possibilties to use stylesheets (.css) t...
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Hello, We are looking into the possibility of using Jira Service Management in the Data Center version. We have a question about the agent view: - What are the possibilities to create & design...
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Hello, We are looking into the possibility of using Jira Service Management in the Data Center version. We have a question about change history: - Is there a way to have the name of the user who m...
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Hello, We are currently looking into the possibility of using Jira Service Management in the Data Center version. We have a question about the activity stream: - Can the activity stream be disable...
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Hello, We are currently looking into the possibility of using Jira Service Management in the Data Center version. We have a question about multi-tenancy: Is it possible in JSM (Data Center) that m...
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Good morning, I have the following use case: I need to create a new request via API. This particular request has two required fields "description" and "summary" but there is also a form (i...
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Hello community, Do I get it right that linking related incidents to a Major Incident is only possible on Server/DC? On tis site, for Server/Cloud, it is possible: Working with major incidents...
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I want to generate a report that displays the ticket A department is creating but when I filter it by "Department" it shows no data. now as admin, I want to create a department and manually assign ea...
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Is there a way to restrict the visibility of Insight attributes in the JSM/SD portal when using the object picker. For reference the object picket is the dialog that appears and allows an advanced s...
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Is it possible to capture the old and new values for Status and Assigned to Group through Automation
Hi, Is it possible to capture the old and new values for Status and Assigned to Group through Automation configuration just like standard email below? Please help me out on the same Th...
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Can some will help me out which is it possible to implement Jira Automation email notification as SS
Hi, Can some will help me out which is it possible to implement Jira Automation email notification as mentioned in below SS. In above SS Incident Category=earlier it is L1 now it is L2 Assigne...
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Hello, I'm thinking about it Through JSM, I can use the user help page I want to provide As soon as the user clicks the portal, I want to make the request type I specified appear immediately. I...
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I have issues auto assigned to go out between a list of people. I would like it if someone were out of office for their issues to be auto assigned to someone else. Is there a way for JIRA to do this?...
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Is it possible to create a e.g. collaborator group and the users in the group can be assigned a task ticket but they are not able to see all the tickets in the project? Only able to see the tickets t...
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I have added Agents to my project's default notification scheme individually as Single Users. To keep the scheme current, I have to add or remove the users as needed. I can't recal...
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Is it possible for a custom field to auto-collect the URL of the webpage a user is submitting an issue from? This would be useful in troubleshooting issues.
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I know how to add a validator to require that a field be filled in before an issue can be transitioned to resolved, but what if it is a Company managed Kanban Project? I want to require the fixed ver...
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