Community resources
Community resources
Community resources
Jira Service Management
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hi everyone our dashboard is all of a sudden (Sunday morning here in Sydney Australia) giving us this message: "App is not responding. Wait or cancel?" Does anyone know what may be causing ...
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I am trying to create a second calendar in a Jira project, for a second Request form that we have there. I am able to create a name of a new calendar, choose groups for permissions sharing but a part...
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Hi Team, We have different teams that needs to access Opsgenie and each team has a different head count. So for a minimum of 100 enterprise account logins. Can we access them by purchasing 10 licens...
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- opsgenie
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Hello! I have a question about importing tasks from another ticket system, namely (helpdeskeddy) Through their API, I uploaded tasks in JSON format. But when I load this json file, I get an error: ...
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Hi all. I'm new to jira service desk and I need to hide issue not related to users while it step forward in workflow. I've found security level to limit access to issue but I want it to be dynamic. ...
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What is benefit of earning badges and point scoring in atlassian kudos program?
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I can deduplicate the alerts coming from jira to Opsgenie but unable to find alias field while integrating the azure service to Opsgenie.So how can I use the deduplication feature to the azure alerts.
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- opsgenie
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Tenho dois tipos de itens diferentes criados e preciso que o Jira compare dois campos e se forem iguais, criar o link de causa entre os dois itens. Exemplo: Tenho o item TSTC-34 e o Item TSTC...
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It does not appear to be possible to remove a service relationship in opsgenie once it has been created. If someone makes a mistake or a service is refactored in the future to not require a certain s...
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- opsgenie
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Hi everyone, quick question. Reviewing the material for Assets Discovery, it looks like even when using agents there must be a network line of sight to the scanning server. Is that correct? Are ther...
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We would like to use OKTA for customer login process for our JSM help desk portal access. Is this possible to do with domain restriction only, or is Atlassian access required for all customer account...
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Hello , I hope you are well. We have encountered a problem in Jira ticketing system. User does not receive notifications in any way, which someone has been mentioned, commented, a...
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Especially for SD and SLM practices, and how to compete against other certified tools like Aranda that has at least 12 when companies give so much weight to that certification?
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When it is said that an ITSM tool must consider COBIT 5, what is the best way to explain it?
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Hello, to fully utilise the atlassian service desk, I need customer to be able to view their request without having to register. We can register them ourselves, same as we do with our web application...
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Hello! We have a problem or misunderstanding how it works. The reference depth in the Object graph doesn't seem to work at all. Whatever I choose the graph does not change. Could you please he...
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Hello, There is an archive of JSM versions for Jira Server here. Usually a product archive contains versions for both Server and Data Center, but not in this case. Did anyone see the separate ...
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Hi folks, We are using the Standalone Jira Service Desk 8.1.0, We have our queues set up already that sort incoming tickets by location. I'd like to create a separate queue in which I can move our o...
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When exporting times in a CSV file they are shown on in helpdesk as 24 hour but the export outputs the time in 12 hour format but does not differentiate between AM and PM. For example, a field showin...
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Forgive the general question, but we are moving to Jira for integrated DevOps. We are implementing both Jira Software (JSW) and Jira Service Management (JSM). How do ticket submissions f...
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I am trying to add a column to a report that shows last comment posted in story, does anyone know what it falls under as a column
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Hi all, I am wondering if its possible to create a similar intake Form that Atlassian Support has on their website. They simply have 1 dropdown with many categories to choose from and the expand fr...
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I can only delete 50 issues at once and manually
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Hello, We are looking into the possibility of using Jira Service Management in the Data Center version. We have a question about UX design: - Are there any possibilties to use stylesheets (.css) t...
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Hello, We are looking into the possibility of using Jira Service Management in the Data Center version. We have a question about the agent view: - What are the possibilities to create & design...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |