Community resources
Community resources
Jira Service Management
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I integrated datadog with Jira. It seems to be working since I followed this document https://www.atlassian.com/devops/observability-tutorials/jira-datadog-integration. However I got stuck in se...
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Hello all, I have a form with more than 70 fields, I want to split it into Pages if the customer fill the first section he can click on next button to go to the next section, there is ...
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Currently, the only way to migrate assets from one instance to another is to export assets from the source instance and then import it to another Jira instance. But in this case, if you want to migra...
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Hi, When our customers create a new request via email. They receive an email notification where they see text in a red circle. This happens every time an email is sent to a customer from Jira servi...
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I have a project for monitoring tasks completion. The idea is to have tickets to be created either weekly or daily (issue A, issue B, issue C, etc). One control ticket - issue A (that should have thi...
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I am currently providing managed services for a client and in this manage service I am responsible for tracking service requests that go out from my client. This is how I would like this process to w...
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Hi, is it possible to send web request via username and password ? I dont want to use token.
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Hello Guys, If i am trying to use this {{issue.Time to Resolution.ongoingCycle.elapsedTime.friendly}} smart value it coverts the time in hours and minutes ex: 90 minutes will be 1h 30m. But i need t...
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In our process a customer is able to approve the ticket through email writing Approved - the ticket is automatically moved to the other status after the approval. The email about their approval...
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I'm evaluating Assets Discovery tool. Last week and I add around 20 scan settings with 20 IDs with different network and IP ranges for scan testing. This week, I reduce the scan settings, I remove 1...
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Hello Atlassian community, I'm new to the Jira products as I just recently took over our Jira from a former co-worker who left our company. Therefore everything is new for me and I'm still trying ...
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We have an object type with only one attribute "attachment" that contains a file link to an onprem file. The input contains a full path in Windows style with backlashes like: G:/Division/Skadeservic...
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I want to make field visible and mandatory based on another field in Forms. Example: I have a field call Group In that I have a option called "Field intervention" when i select the option i want mak...
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Hi, i'll give a brief overview how we're currently working: We have one Service Management Project with multiple groups and different customer request types. As Customer tend to create a request i...
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Hi there, I had this automation with a condition to bypass, and this condition is true and the automation had bypass the rule, but turns out I need to re-run the automation because I had to change t...
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Hi Community, I know there are several threads on this topic already but I still can't find a Question and Answer that helps me. My question is, what is the best and easiest way to let all em...
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Dear Jira May I know it's possible to change SLAs to TAT display 2 days instead of 1d 10h? Calendar: 8am - 6pm (10h, Mon - Fri) SLA: 20 hours (2 days) Regards Ken
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While sending an email, in Jira ticket is not getting created. tried multiple time.
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Hi, I would like to know if there is a possibility of hiding or disabling the search feature that says "Find help and services" on the support portal ? I am using Jira Service Management Standard Pl...
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Good evening community, I am trying to make an automation that adds those of each story linked to this, the following automation has been created, but the type of link is relates to start, it fulfill...
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If I download report in JSM, Insight fields are not exported. Is there any facility to download report with Insight fields?
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Hi there, Working with someone at the moment that uses a third party app to add email signature information to their tickets. I have all the email sig content stripped out but the 4 images (li...
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Hello! I'm in the process of trying to enable the filtering of useful articles per project knowledge base by use of confluence labels, and I've followed documentation such as this page: https://...
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Hi, I created automation rule with incoming webhook to integrate Azure monitor(metric and log alerts) with Jira service management. The payload I received from Azure is not in JSON format due ...
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We've recently started moving a lot of tickets around to different service projects. As a result, we have a lot of people replying via email to the original ticket which results in new tickets. I cr...
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