Community resources
Community resources
Community resources
Jira Service Management
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Hi there, I have some powershell scripts that create objects in various object types I have manually created in Assets. Does anyone know if it is possible to create the schema and objecttypes and a...
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After updating (creating new) email for a project in Channels and Notifications part, I, as approver started receiving email from bouncr@atlassian.net after trying to approve the ticket through email...
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Hello, Is it possible to hide certain Services from appearing on a service project's Operations > Services page? Thanks
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Hi, I have created a JSM service desk project which uses a Jira board to populate the issues. There are users who have access to Jira software but not Jira Service Management. Can these users access ...
321 views 2 0 Deleted user June 16, 2023 -
I am unable to edit a created project even though im set as an administrator for all my jira accounts and organizations, what do i need to do to edit.
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When I want to follow-up an issue that someone else opened and enable the notifications I don't receive the notifications: Isn't it supposed to be received by e-mail a notification about this issue ...
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I have set up an automation rule to prompt a user for comment when a helpdesk ticket is in the status of 'Waiting for Customer' and has not been updated for a week. The rule setting is like this and ...
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I'm using an email integration to receive notifications (ups and downs) from Domotz. They're all coming in, but I don't see this screen, so I can tell OpsGenie to close the alert on an up noti...
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Hi all! I have a team that is going to be moving into Jira that has been tracking all of their work in 1 Google Sheet and it has 100+ tasks in there. Is there a way to import the data into Jira to a...
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Hi, I have defined rules on subtasks that update the parent status, and other rules that are supposed to react on status change (for parents). However, it looks like the rules are not triggered when...
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- jira-service-management
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I'm carrying this over from the discussion area: Multiple SLAs and automation issues We have an interesting problem with the project automation and SLAs with the Jira 9 upgrade. What we are seeing, ...
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I have linked the JIRA software issue in the service management project issue. When I try to fetch linked issue via JIRA Rest API, I can't able to fetch the linked issue in the API response. Even th...
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There is an Insight Object Schema with three Object Types viz: Employee (Has attributes Sub-Bu, Bu etc.) Business Unit Sub Business Unit (Has Attribute "Parent BU" which is populated ...
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I have lots of assets in my object schema. So, I want to remove all the duplicates assets. So, how to remove those assets please answer this question.
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Hi Team, we have configured SAML authentication for JSM Datacenter. when we are testing, we are getting below error- We can't log you in right now Please contact your administrator. Give them this ...
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How do I make changes to this automation when this message keeps coming up? Full Error: Your query returns more than 100 issues. This can cause excessive load and as a result yo...
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Hi Team, we have configured SAML authentication methods on Jira service management datacenter. Bt when we are testing it is giving this error- We can't log you in right now Please conta...
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Hi everyone, Is it possible to automatically capture the date when the status of an issue in a project changes, such as from "TO DO" to the "Planning" phase, and then store this date in a custom fie...
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create a business project for downtime tracking.
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Hi, The automation rule has been passed but it shows some errors. You can see the details in the added attachment. Please give the solution for rule success
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Hi everyone, we noticed that when an issue is shared with an organization, customers in the organization will be notified only about the creation of the issue. To receive any additional comments, cus...
603 views 1 1 Deleted user June 16, 2023 -
Hi All, I have some questions and concerns pertaining to the JIRA Cloud Migration Assistant. Below are my queries. 1. Currently i'm running on 1 JIRA Service Desk instance (server version 3.2.0) wh...
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We have a portal where some users (team managers) can create issues where they need to be able to chose other users (team members) of our organization. But these "team members" don't have the...
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Hi, I'm exporting JSM cloud and importing into a new one (for testing purposes) and I'm wondering if customers will be migrated too and will they be notified automatically about being imported into ...
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Hi, Atlassian Community I would like to ask regarding SLA's configuration, Here is my flowchart for the case: I have already configured SLA's, once it is work in pr...
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