Community resources
Community resources
Jira Service Management
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I have two projects that ended up getting created using the same workflow. One project wants to change the workflow, so I need to separate the projects such that they each have their own ...
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I want to give permissions to ' delete ' for Task issue and Sub-task issue types for two senior developers only . Rest of the team member should not able to delete it . How do...
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I would like to send email notification to deployment team (grp) via a grp email when ever the issue status is changed to 'Ready for Build' I am using this status when the Bug is fixed or when the ta...
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Is creating an asset schema the only way to have department, desk phone, mobile number, email address, and manager name auto-populate on issues and service requests? Is a reporter the same as a user?
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Within Jira's automatic notifications, which arrive, for example, when I'm following an issue I can enter through a direct link to the issue. What is that smart value? I'm creating an automation to...
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Summary When working with JSM Incidents there is no way to automatically link Opsgenie Alerts to JSM Incidents. Or is there? With the new Incident REST API and the Opsgenie Alerts API, we c...
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I have field on the Jira client portal form and I want a specific field there to also show up in the view where the client can see all of there tickets at once. Currently this field isn't...
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In JIRA, if you use the @ reference internal usernames, the names will often show the username to internal and friendly name to frontend users/customers (Typically first name or first name and last i...
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How do we remove the Org selection drop-down that shows up on the portal?
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Hi, I am using elements connect to show some fields in jira. I tested datasource and its working, now i need to create template but i dont know how. this is information what i got from endpoint. i wa...
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I want to loop thru a list of names, do a lookup based on JQL for each of those names Create Variable AllDevs = Dev1@mycompany.com, Dev2@mycompany.com, Dev3@mycompany.com Loop thru each of ...
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- cloud
- jira-cloud
- jira-service-management-cloud
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Hi Team, Where to write code to show/hide fields and how to add more roles in Jira Service Management I have a Jira Service Management ITSM standard plan Can you suggest me, from wh...
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Can anyone point me to the setting to change the logo that appears at the bottom of a password reset email just above the "Powered by Jira Service Management" text? I took over for a consultin...
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Sometimes some ticket goes missing once it is created. We got mail notice from Jira system saying a ticket is created and assigned to me but all members cannot access that ticket by clicking...
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Hello, I just wanted to know whether how to Auto fill of email id, names phone number and etc. In Jira form when external customer access the form to submit any change request, is there any inbuil...
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Estoy diseñando un portal para que mis clientes me soliciten asistencia y nos reporten de incidencias de los productos y servicios que han contratado. Por un lado, dentro del proyecto de asistenci...
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i am creating endpoint to view list all issue using queue endpoint,but i have incident and based on incident there is opsgenie alert, or individually i am creating opsgenie alert. is any rest a...
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Hi, I want to JSM Cloud will open unread emails from all folders and will open a new ticket.
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Hi all, I want to create/store and edit our company policies in Confluence, approx.: 50 documents. Each ‘document’ should be exported into PDF and include page header / footer including a logo. It’s...
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Hi Team, I am looking to add an additional custom field in the view form of the customer portal. Please suggest the best way to achieve it. Thanks, Bhushan.
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Hi I'm in charge of Jira in my company. I have a question about JSM(Jira Service Management) function. I wonder if there is a function that allows multiple groups to check only the issues a...
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How to create a user or ticket using excel file in jira service management, is there any possibility
Hello, I just wanted to know is there any possibility of creating user or ticket using excel file in jira service management, where can it will automatically pull the information from excel sheet ...
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Hi everyone! I´ve a customer users appears in User Management section without jira access while i have another user that not appears. What´s goint on? Why do some appear and others not? Could...
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How to Auto-Fill the Date, Email, Name in the customer Portal once he login before raising a request
Hello Team, Please guide us how to auto fill the user login details in the customer portal once login.
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I have created 3 quick filters like Admin, BPO, and Provider When i select Admin only it filters and shows the tickets When i select BPO only it filters and shows the tickets But when i select bot...
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