Community resources
Community resources
Community resources
Jira Service Management
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We are having a lot of trouble with request text getting mistakenly identified as the signature and it gets hidden in the new "signature" block. We have to expand the block and copy the request...
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For the new project I have set a new email address: One for Notifications and one for in Channels. All is set for the customers to be able to approve tickets by Email (through notifications), d...
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Summary Overall, to perform the action of populating a custom field with the reporter's group is usually using a bunch of "if/else" conditions to first catch who the reporter is and then filter wha...
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The "editmeta" response for a given issue includes this definition for one of the custom fields: "customfield_10166": { &...
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Hi Community I am trying to link an email inbox to our Jira Service Desk but I'm getting nowhere and now I am getting this error message... Can anyone help/ Is this an issue at my end or an iss...
- Question
- jira-service-desk
- jira-service-management
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Whenever a customer sends an email, an issue is created in project A, which is good (and how i set it to be). However, the customer is also created and assigned to project B, C, D (all projects, glob...
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Hey Everyone, Has anyone successfully implemented importing Azure AD user attributes to custom field without an Add-on. We are looking to setup couple of automations based on user attributes l...
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We just read the article New JSM Customer role for internal accounts Jira Service Management (atlassian.com) and were wondering about the best scenario to implement this. We want to activate SSO on o...
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Hi from Barcelona, I've done all permissions for attach files, but we can´t add files in the customer form. Any recomendation¿? Best Regards
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Jira Service Management. Company Managed project. After the Customer creates a ticket in the Customer portal, the following page appears. when I go as admin into the administration port...
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Hi everyone, in Assets i got two errors regarding object schemes and the configuration of object types. The logs seem similar so i think root of the problem might be the same. 1. I can not delete a...
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Creating a new request, reporter field won't allow me to add non-existing customers via shortcut URL
...o be a non-existing customer like the create issue screen? Why can they do it in one place, but can't in the other? Troubleshooting: I've changed permissions so Modify Reporter is Public, a...
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Hi Team, Use Case: I have created multiple queues within my Jira SM project, so that tickets are routed to specific people based on the categories selected in the request form. I'd like the members...
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A Jira project customer has an automatic system on their side that adds a word to a title of a ticket email when they respond to a Project Jira email. Our company Jira automation does no...
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I want a person to be a part of a project as an agent. I add his emali to a project's internall Acess part , but it also automaticly adds the email to Customers part of a project. As a result ...
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Hi! My problem is that I can't change statuses between projects. One project is a Jira Service Management project, and the other is a Jira Software project. Both projects have different workflows. I ...
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Hi, I'm new here :) Does anyone have tips of managing Jira/Confluence user licenses?
- Question
- automation
- cloud
- jira-service-management
- login
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Hi Support, Is there any way that I can report on the following field below and is there any relavence in the 'Field Key' field other than in calling JSON in API to report. Thanks. Regards, R...
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We want to create a "Report for Assets" on our Sandbox, How or is there a Features for this to be done?
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How to find the duplicates assets using AQL query or any other way in Jira service management cloud?
There is similar/duplicates assets in my object schema for ex: 1000 assets. Around 200 duplicates hosts are in my object schema so how to find actual duplicates object schema.
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Hi there, I have a service name coming in from a webhook and want to use that when a issue is being created based on the webhookdata. I have this in the additional field section of the "Create Issu...
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Can I have a trial for Asset in Jira Service Management?
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Hi, could someone please explain the process for updating the asset from Excel? At the moment I'm currently experiencing Jira removing the assets and then recreating the assets instead of updating th...
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Hi all, I hope someone can help me with this question. We wanted to check which tickets have been changed by our users from SR to Incident issue type. I can only see it if I go through each re...
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Hi guys, I have been using sub task for the last 8 months with no issue, and now. However as of recently last month I note that this is no longer working. I get the following issue: I then cont...
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