Community resources
Community resources
Community resources
Jira Service Management
-
Hi Community, We are using MS Teams to call out with customers. Is there a way, to call out function via html link from a phone number, so that the teams client dials the phone number? ...
- Question
- jira-service-management
-
For one of our service desk projects, we have a "waiting for customer" status and then it sends out a reminder at 3 days and then auto closes at 5 days if there is no response. In this specific proje...
-
Hi, Getting the forms to email JSM (and the connection not breaking) It doesn’t seem like the agents will be able to change the reporter or add request participants to the newly generated ticket s...
-
I've been tasked with an interesting chart to display on a dashboard, and am looking for assistance as I have hit a mental roadblock. Here's what management is looking for: A chart that shows how ...
-
We are implementing the service desk portal for our customers. We have been using Jira Service Desk for years but have not opened it up to our customer base until now. We are seeing that if a reques...
-
I want to use JSM but don't want the ticket requester in Slack to see the comments made on the Jira ticket. How can I disable this?
-
Hello, Does Jira ITSM have a way to automate messages when a user submits a ticket in our portal ? For example if a user submits a ticket for a laptop upgrade we would like to add a automated...
-
I want to create a pie, bar or chart of count of request types but not able to. Why is it not in the list?
-
Hello, I created an automated rule that runs daily at 6p to transition any issue in resolved/canceled to closed automatically. I am in a company-managed project, and I have tried the fo...
-
I'm looking at using the Change calendar for my change management process. I have extra custom fields I need to add so I'm wondering the best approach: 1. Create custom Change Requests (these don...
-
I have Project A and Project B When customer is issuing a ticket under project A I need to display information in cusomer portal from issues in Project B. Then according to the selection ot...
-
Hello Atlassian Community! My ultimate goal is to be able to run a report showing, by user, how many tickets they had updated, how many had closed, how many had created for 7 days.&nbs...
-
I am not sure how to proceed with creating a custom field that contains categories with drop downs for them with a specific text related to a specific category. Here is an example of...
-
Hi - Can I enable ANY party to email a request into JIRA Service Management? I would like any user that we provide the submission email account to be able to submit a request into the queue. ...
-
Currently, when issues are created in Halp, they generate an issue in Jira but the ID is different. Is there any way to create a field and/or get parity so agents that like working out of both portal...
-
Can I submit a form link to a customer via comments / email so they can update the ticket severity level? Severity Level is a field on all of our tickets. I don't want to make any new tickets. ...
-
...nstance...which of course it is true. I cannot install it because of this error... So we are in a deadlock loop. I need to replace an old Slack workspace with a new one. Anyone has ideas? I w...
-
Just a general question to see if anyone has used the Migrate Cloud Site feature (currently in Beta) to migrate project configuration data from a sandbox to production cloud site?
-
I have a project "Shared Services Management for IT Teams" I have 2 companies for which I provide IT assistance services. Each agent fills out a report, which indicates how much time was spent on s...
-
Hello. I'm very new to Service Management so if my question is a beginner one and there is training/videos/etc. available to help me figure this out, please feel free to direct me there. With ...
-
Hi great minds! I would like to create a form, score the data users input (e.g. risk level: low=1, mid=2, high=3), add up the scores and based on that set the priority of the created record. I tried...
-
Hello, I'm looking at this add-on for the ability to send marketing mass emails to our customers. I'm struggling to understand how this app integrates with Jira issues though. And I have...
-
I am configuring JSM and I wanted to add a field in the corresponding message to the customer with SLA update/ estimated time in this particular issue. For example. The user sends in a request for a...
559 views 1 0 Deleted user June 15, 2023 -
Hello everyone! I need some help: I would like to configure an SLA in JSM for two situations that we need to audit, but if the customer changes the ticket status to "Review" I would have to reset...
-
Hi all, I am attempting to add a condition to a workflow transition from To Do to In Development. The condition would be that the custom field "Understand Requirements?" value must be "Yes" ho...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| Friday | ||
| Thursday | ||
| Thursday |