Community resources
Community resources
Community resources
Jira Service Management
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I'm carrying this over from the discussion area: Multiple SLAs and automation issues We have an interesting problem with the project automation and SLAs with the Jira 9 upgrade. What we are seeing, ...
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I have linked the JIRA software issue in the service management project issue. When I try to fetch linked issue via JIRA Rest API, I can't able to fetch the linked issue in the API response. Even th...
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There is an Insight Object Schema with three Object Types viz: Employee (Has attributes Sub-Bu, Bu etc.) Business Unit Sub Business Unit (Has Attribute "Parent BU" which is populated ...
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I have lots of assets in my object schema. So, I want to remove all the duplicates assets. So, how to remove those assets please answer this question.
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Hi Team, we have configured SAML authentication for JSM Datacenter. when we are testing, we are getting below error- We can't log you in right now Please contact your administrator. Give them this ...
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How do I make changes to this automation when this message keeps coming up? Full Error: Your query returns more than 100 issues. This can cause excessive load and as a result yo...
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Hi Team, we have configured SAML authentication methods on Jira service management datacenter. Bt when we are testing it is giving this error- We can't log you in right now Please conta...
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Hi everyone, Is it possible to automatically capture the date when the status of an issue in a project changes, such as from "TO DO" to the "Planning" phase, and then store this date in a custom fie...
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create a business project for downtime tracking.
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Hi, The automation rule has been passed but it shows some errors. You can see the details in the added attachment. Please give the solution for rule success
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Hi everyone, we noticed that when an issue is shared with an organization, customers in the organization will be notified only about the creation of the issue. To receive any additional comments, cus...
562 views 1 1 Deleted user June 16, 2023 -
Hi All, I have some questions and concerns pertaining to the JIRA Cloud Migration Assistant. Below are my queries. 1. Currently i'm running on 1 JIRA Service Desk instance (server version 3.2.0) wh...
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We have a portal where some users (team managers) can create issues where they need to be able to chose other users (team members) of our organization. But these "team members" don't have the...
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Hi, I'm exporting JSM cloud and importing into a new one (for testing purposes) and I'm wondering if customers will be migrated too and will they be notified automatically about being imported into ...
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Hi, Atlassian Community I would like to ask regarding SLA's configuration, Here is my flowchart for the case: I have already configured SLA's, once it is work in pr...
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Hi, Good day to all, I am new to the ITSM, and here I would like to learn how to set up notifications for the approvers in the event of ticket resolution. Please guide me, TIA.
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Hi Community, We are using MS Teams to call out with customers. Is there a way, to call out function via html link from a phone number, so that the teams client dials the phone number? ...
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- jira-service-management
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For one of our service desk projects, we have a "waiting for customer" status and then it sends out a reminder at 3 days and then auto closes at 5 days if there is no response. In this specific proje...
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Hi, Getting the forms to email JSM (and the connection not breaking) It doesn’t seem like the agents will be able to change the reporter or add request participants to the newly generated ticket s...
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I've been tasked with an interesting chart to display on a dashboard, and am looking for assistance as I have hit a mental roadblock. Here's what management is looking for: A chart that shows how ...
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We are implementing the service desk portal for our customers. We have been using Jira Service Desk for years but have not opened it up to our customer base until now. We are seeing that if a reques...
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I want to use JSM but don't want the ticket requester in Slack to see the comments made on the Jira ticket. How can I disable this?
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Hello, Does Jira ITSM have a way to automate messages when a user submits a ticket in our portal ? For example if a user submits a ticket for a laptop upgrade we would like to add a automated...
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I want to create a pie, bar or chart of count of request types but not able to. Why is it not in the list?
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Hello, I created an automated rule that runs daily at 6p to transition any issue in resolved/canceled to closed automatically. I am in a company-managed project, and I have tried the fo...
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