Community resources
Community resources
Community resources
Jira Service Management
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Hi I'm having trouble filtering based on specific issue types. The below query is displaying other issue types (e.g. story, epic etc). How do I filter everything else out? Here is my q...
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What tips do you have for agents who are supporting people? Think IT teams, help desk, etc. Here's mine to start with: Always use an incognito session when impersonating a user. There might be ti...
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I am trying to create a query for Test Executions that are within a Test Plan in Jira/Xray. My problem is that when I query for linked tickets to the test plans, I find that I have to go bac...
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I want fields to appear in the issues as they move forward on the project I'm working on, to do so, I thought about hiding them until they reach a specific status, but there may be a easier way to do...
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We have Jira Service Manager and have portals for internal users and for external users. The way we've decided to manage it through permissions. Internal portals do not give the Service Desk cus...
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When attempting to hide a request type in a request type group from the customer facing portal by clicking customize and dragging and dropping it, the request type doesn't get removed and goes back t...
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I see Jira finally added the ability to have more custom fields for Organizations and Contacts, which is great. Can someone explain how you can create something other than a Text field? I only have t...
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Hi all, I would appreciate your help a lot! I'm browsing different threads elsewhere across the Internet today, but still cannot find an answer :( Context: We have a JSM project fo...
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Hello Team, I am unable to add custom fields into request type in Jira service management. I have created few custom and those are visible in the field section. And also, I have added into the reque...
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Hi, I have a need to show the hierarchy of tasks that are parent/child related. But I can't see this relationship in the Plan/Adv Roadmap. For example: Epic Internal Task 1 Client Task 1 ...
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I'd like to display a chart that shows the amount of unresolved vs resolved issues per quarter in a dashboard. Essentially what I'm trying to show is a grouped line chart that shows unresolved vs res...
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Our Agents need to be able to Clone a service desk ticket and the reporter of the original ticket is not notified. Could we define an automation to remove the reporter when a ticket is cloned (befor...
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Is there a way to manually Clone a Jira Service Desk project ticket to another internal project?
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There is a requirement for automatic attribute updates between the "Department" and "Team" object types. When one attribute is updated, the other should also reflect the changes Could anyone l...
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Hello, I created Reports on SLA but i have many problems. When a user doesn't have any request the SLA is 100% but i should not be calculated. Why do i get a 100% as the person did not work ...
271 views 3 0 Deleted user July 12, 2023 -
We are working on an API export from Jira Service Management incident issues. We are using this endpoint: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-serv...
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Hi So we're about to expand the number of users on our service desk and want their responses to be checked before going back to a client. Other than using the internal note, Is there a wa...
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Unable to Add Custom Report in Dashboard
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Hi. I have created new SLA custom fields and I would like to delete the old one. Will it affect the resolved issues? I just don't want the old SLA working for new issues.
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Good Morning, Need your guidance on this one :-) I have a simple CSV that contain for each line: SPACEKEY, SPACENAME, USERNAME, GROUPNAME as listed below SPACEKEY ...
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Hi, We get this when a user tries to access the service portal but they are a managed account. This is the only user this is happening with though - all other users are fine and are managed account...
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Hello I have a question, which may be absurd, but I can't find a solution. I don't understand how an automated task can be launched manually. I was expecting a button like run rule but it doesn...
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Hey, I can see multiple fields in the Request Type I'm using for the widget. I want to add a disclaimer for customers to be shown in the widget. But whenever I edit fields or add any new fie...
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I am looking for an opportunity to assign issues to multiple users. I like the following app for Cloud https://marketplace.atlassian.com/apps/1230647/multiple-assignees?tab=overview&hosting=...
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Hello Team, Consider the below scenario Status : Self-Sign-On is enabled Projects: Project A, Project B, Project C, Project D Let's say customer A created a request for Project A. He is onbo...
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