Community resources
Community resources
Jira Service Management
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I created an automation and its working fine. But the issues is, it is copying the Asset fields value but also copying the Asset field Key. I want to copy only the value. In Automation Summar...
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Hi I cant't find a cloud add-on CSAT offers a popup when solving a ticket Do you use one and which ? Bets regards
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I was previously able to attach a PDF to a canned response, and it would successfully attach when inserting the response into issues. I am trying to do it again for a different canned response and am...
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Hi Team, We were working on a Jira Enterprise for our project. The problem is about giving approvals from Service Desk Customers. We are trying for methods for giving approval access to a customer...
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Hi Team, We were working on a Jira Enterprise for our project. The problem is about giving approvals from Service Desk Customers. We are trying for methods for giving approval access to a customer...
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Bom dia, É possível configurar de alguma forma, para que os prints enviados pelos clientes apareçam junto ao campo de texto? No exemplo da imagem abaixo de "Sample:" colei o print de uma imagem, po...
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- jira-service-management
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I have 4 different SLA's in a large project where 2 to 4 automations will comment or transition to close the issues based on which SLA's have been breached or are about to breach. My question is on ...
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Hello, Checking for best practice when searching for inactive or duplicate users. I currently run a report via system gear and User Mgmt.. This is useful, however I wanted to know...
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Hi, We are looking into Opsgenie usage and the roles that we have defined in Opsgenie. I was wondering what Atlassian suggests best practise when it comes to license usage. A example scenario: A ...
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Hi there, Im trying my first steps with Microsoft Power Automation and having issues to connect with Jira. Does this function only works for Jira Premium members? Thanky for your help!
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Hi, for customer portal configuration I'm creating 2 different asset type (Contatti and Edificio), the first asset reppresent people and the second one the building. For the Con...
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I have created a new project and they are linked with all clients, i need remove the clients in mass
How i do it ? and do I also need to remove this automation of always adding all customers? (By chance, when creating the project, did I select an option)?
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Hi everyone. I would like to block/prevent the transition of a subtask from "to do" to "in progress" when the parent task is not yet to be worked on. That means if I want to move the subtask ...
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I want to know if I can choose which fields show on the "Create Issue from Jira Cloud' form? I've got a LOT of fields here and I'd love to be able to exclude a number of them. Anyone out there got a...
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Hi Team Our secret for this OIDC service had expired and a new one was created, but we will still getting the same error message even after updating the secret key under Authentication methods. 1 -...
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If the person who opened the request in the portal is test user, what is the scriptrunner behavior code that makes the company name field X as soon as she enters the request type field?
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Hi community, We have 2 Jira Cloud URLs. The produsts are Jira software and Jira service management. And we want to change it with url we already took. But when I tried to do that It warned...
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Hi team, I have service project where we have setup the request types, the issues types and the workflows for each; For one of the request types called vendor, apart of the employee s...
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Hi Team, I tried with the below endpoint https://your-domain.atlassian.net/rest/api/3/search?jql=type=Request When I tried to use same endpoint, i am getting 403 error, i have api token too. Just...
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I have created an automation to have a Master request and clone from it tickets (at creation point), the clones are based on specific field. How, after the ticket is created, can I keep Master reque...
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Buenos dias, Estoy tratando de compartir com una empresa externa un proyecto y solo pueda ver ese proyecto y gestiones tickets. soy nuevo en bonito mundo de jira.
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So I have different scenarios here which requires multiple steps approval. I was thinking what is the best way to do it. Right now I hope to stick with everything inside the same workflow, so I am no...
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I have request type hidden from the portal and all the requests is created by the automation and there is a status require approval from the customer Is there a way to shows this request only for th...
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Hi all, Last weekend, we updated Jira and JSM to the latest LTS versions: Jira Software and Jira Core from v8.20.2 to v9.4.8 Jira Service Management from v4.20.2 to v5.4.8 Everything is w...
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From the rules I do understand that email headers link mails being re-used to original calls. We are having a hard time getting users to understand this. Is there not a way to include a r...
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Atlassian Community Events
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| 29 | |
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| September 15, 2025 11:39 PM PDT | ||
| September 9, 2025 11:40 AM PDT |