Community resources
Community resources
Community resources
Jira Service Management
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Creating a new request, reporter field won't allow me to add non-existing customers via shortcut URL
...o be a non-existing customer like the create issue screen? Why can they do it in one place, but can't in the other? Troubleshooting: I've changed permissions so Modify Reporter is Public, a...
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Hi Team, Use Case: I have created multiple queues within my Jira SM project, so that tickets are routed to specific people based on the categories selected in the request form. I'd like the members...
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A Jira project customer has an automatic system on their side that adds a word to a title of a ticket email when they respond to a Project Jira email. Our company Jira automation does no...
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I want a person to be a part of a project as an agent. I add his emali to a project's internall Acess part , but it also automaticly adds the email to Customers part of a project. As a result ...
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Hi! My problem is that I can't change statuses between projects. One project is a Jira Service Management project, and the other is a Jira Software project. Both projects have different workflows. I ...
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Hi, I'm new here :) Does anyone have tips of managing Jira/Confluence user licenses?
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- automation
- cloud
- jira-service-management
- login
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Hi Support, Is there any way that I can report on the following field below and is there any relavence in the 'Field Key' field other than in calling JSON in API to report. Thanks. Regards, R...
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We want to create a "Report for Assets" on our Sandbox, How or is there a Features for this to be done?
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How to find the duplicates assets using AQL query or any other way in Jira service management cloud?
There is similar/duplicates assets in my object schema for ex: 1000 assets. Around 200 duplicates hosts are in my object schema so how to find actual duplicates object schema.
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Hi there, I have a service name coming in from a webhook and want to use that when a issue is being created based on the webhookdata. I have this in the additional field section of the "Create Issu...
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Can I have a trial for Asset in Jira Service Management?
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Hi, could someone please explain the process for updating the asset from Excel? At the moment I'm currently experiencing Jira removing the assets and then recreating the assets instead of updating th...
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Hi all, I hope someone can help me with this question. We wanted to check which tickets have been changed by our users from SR to Incident issue type. I can only see it if I go through each re...
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Hi guys, I have been using sub task for the last 8 months with no issue, and now. However as of recently last month I note that this is no longer working. I get the following issue: I then cont...
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Hi there, I have some powershell scripts that create objects in various object types I have manually created in Assets. Does anyone know if it is possible to create the schema and objecttypes and a...
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After updating (creating new) email for a project in Channels and Notifications part, I, as approver started receiving email from bouncr@atlassian.net after trying to approve the ticket through email...
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Hello, Is it possible to hide certain Services from appearing on a service project's Operations > Services page? Thanks
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Hi, I have created a JSM service desk project which uses a Jira board to populate the issues. There are users who have access to Jira software but not Jira Service Management. Can these users access ...
309 views 2 0 Deleted user June 16, 2023 -
I am unable to edit a created project even though im set as an administrator for all my jira accounts and organizations, what do i need to do to edit.
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When I want to follow-up an issue that someone else opened and enable the notifications I don't receive the notifications: Isn't it supposed to be received by e-mail a notification about this issue ...
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I have set up an automation rule to prompt a user for comment when a helpdesk ticket is in the status of 'Waiting for Customer' and has not been updated for a week. The rule setting is like this and ...
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I'm using an email integration to receive notifications (ups and downs) from Domotz. They're all coming in, but I don't see this screen, so I can tell OpsGenie to close the alert on an up noti...
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Hi all! I have a team that is going to be moving into Jira that has been tracking all of their work in 1 Google Sheet and it has 100+ tasks in there. Is there a way to import the data into Jira to a...
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Hi, I have defined rules on subtasks that update the parent status, and other rules that are supposed to react on status change (for parents). However, it looks like the rules are not triggered when...
- Question
- jira-service-management
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I'm carrying this over from the discussion area: Multiple SLAs and automation issues We have an interesting problem with the project automation and SLAs with the Jira 9 upgrade. What we are seeing, ...
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